Van Nuys Chrysler Dodge Jeep Ram - Service Center

HORRIBLE Customer service. I made an appoointment to have my 2017 jeep looked at because the engine light came on. They said to drop it off Monday morning. I actually dropped it I made an appoointment to have my 2017 jeep looked at because the engine light came on. They said to drop it off Monday morning. I actually dropped it off on Friday night so I wouldn't have to fight traffic the following Monday. I called Monday afternoon to find out it they were finished. The woman said it would be finished on Tuesday afternoon. I called Tuesday to confirm it was done. I left several messages for Alex who checked me in originally. Never got a return call. Wednesday morning I left more messages and still no return call. I called to talk to the Sales manager but he VM said to leave a message but his mailbox was full. I called to talk to the General manager who said leave a message but his mailbox was full. I got the runaround for two days until the receptionist personally to a note over to Alex and told him how upset I was being left in the dark. He finally called me Wednesday afternoon to say my jeep was done. No apology. He had serious attitude. I will NEVER go back to these Rude Liars! More

Amazing service with Hector Hector not only kept me informed with everything going on, he also went to the next level and took it to the body shop as he knew it would be hard for Hector not only kept me informed with everything going on, he also went to the next level and took it to the body shop as he knew it would be hard for me to leave the office and do so. He also worked itht he body shop for me to get an AMAZING rate! 5 stars! More

Great Fast, friendly service with no appointment needed. Appreciated the Uber service while I waited. That is a nice touch that not everyone offers. Thank y Fast, friendly service with no appointment needed. Appreciated the Uber service while I waited. That is a nice touch that not everyone offers. Thank you. More

They can't figure out why my car doesn't start. My battery 3 Frustrated because my car is a Lemon and the mechanic can't figure out why my Jeep doesn't start many time. So they change my battery 3 times already. Frustrated because my car is a Lemon and the mechanic can't figure out why my Jeep doesn't start many time. So they change my battery 3 times already. I love my car but I can't keep it. More

Service Fabian was very professional and great to work with. He represents your dealership in the most positive manner the experience as a whole was stress fr Fabian was very professional and great to work with. He represents your dealership in the most positive manner the experience as a whole was stress free and a pleasure. More

Fantasic Service Benny was absolutely amazing. He always does a great job and excellent customer service. I would highly recommend him. Everyone was great at the deale Benny was absolutely amazing. He always does a great job and excellent customer service. I would highly recommend him. Everyone was great at the dealership. More

Fabian is the man! I've had my Dodge Challenger for 2 years now and every time I take it in to get serviced I look forward to Fabian helping me out. I was in a situation I've had my Dodge Challenger for 2 years now and every time I take it in to get serviced I look forward to Fabian helping me out. I was in a situation where I got a flat tire as soon as I left the service and they were able to help me out at no cost. I work in customer service and Fabian gives me hope that there are others that understand how to make sure customers are satisfied. Thanks for all the help, Fabian! More

40K inspection Once arrived onsite. Communications improved and process flowed pretty well. work performed is apparently good from the first weeks worth of driving Once arrived onsite. Communications improved and process flowed pretty well. work performed is apparently good from the first weeks worth of driving afterwards Care of vehicle while in service was very good More

I won’t go anywhere else for CHRYSLER Dodge Jeep Ram I have 4 vehicles from this dealership and whenever I need repairs or service I KNOW THE WORK GETS DONE and my cars are running GREAT- exemplary servi I have 4 vehicles from this dealership and whenever I need repairs or service I KNOW THE WORK GETS DONE and my cars are running GREAT- exemplary service by the whole team - HIGHLY RECOMMEND More