Van Nuys Chrysler Dodge Jeep Ram - Service Center

GREAT EXPERIENCE!!!I would like to begin by saying GREAT EXPERIENCE!!! I would like to begin by saying everyone there was nice but Zach Wilson helped me from the time I called and had to get my car GREAT EXPERIENCE!!! I would like to begin by saying everyone there was nice but Zach Wilson helped me from the time I called and had to get my car towed. He was extremely Friendly and helpful very knowledgeable and He made me feel comfortable from the first time I walked in to the Service Department and as A New Client that is VERY Important... And because of his kind personality I felt confident and at ease and I knew that my Jeep would be well taken care of at this Van Nuys Russell Westbrook Service Department. Zach was able to get me a loaner Jeep while my car was being serviced. I was super Thankful. Note: This is a little far for me to come for Service But it's Worth It!!! Zach and Team Thank you taking care of vehicle and treating me so Nice... Very Much Appreciated You all should get A Raise 😀 IJS Thanks again Theresa H. More

Quick and easy Get there early and get done right away! The wait went by fast and the service was great. My first time with my brand new car and service getting done Get there early and get done right away! The wait went by fast and the service was great. My first time with my brand new car and service getting done was a great experience. More

6k mile initial service The wait was long but it was very busy. I appreciated that my car was washed. The staff is very friendly and the premises is clean. The wait was long but it was very busy. I appreciated that my car was washed. The staff is very friendly and the premises is clean. More

A good place to get your oil changed I had some issues here before, but it appears that thier customer service in the service department has changed for the better. Zack took good care of I had some issues here before, but it appears that thier customer service in the service department has changed for the better. Zack took good care of me and made the experience as good as I could imagine. I got in and out without incident. Zack was friendly and helpful. When I was hesitant before; now I won't hesitate to go back. More

Efficient Came in for some recalls. They completed it within a few hours and I was in and out. Service advisor was nice too. Thank you. Came in for some recalls. They completed it within a few hours and I was in and out. Service advisor was nice too. Thank you. More

Not A Fan First, no one picks up the phone in this business. I had a difficult time setting up an appointment for days. Also, your online appointment system doe First, no one picks up the phone in this business. I had a difficult time setting up an appointment for days. Also, your online appointment system does not work. I Finally make my appointment, show up, drop my car off. The agent told me that it would take 3 hours, this was at 8:45 am. By 2:30 pm it took me almost an hour to get someone on the phone to give me an update on my car. By this time, I’m upset and left a frustrating message on someone’s voicemail. Within 10 minutes the agent calls me back and was not truthful when he stated that he told me that it would take until 3 pm. He proceeds to tell me that my car would have to be there overnight because the diagnostic was not done. I get a call the next morning with the diagnosis that my car had a bad engine, with no other information, but told me that the cost would be $7700, I declined. For $195.00 I should have been given a full diagnosis, I should have been given full details of why my car had the bad engine. I went to pick the car up about 4:15 pm, the agent runs my card 3 times and tells me that it was declined. I know that I have money on my card but because he was having difficulties with your archaic system, I chose to go find an ATM. Because of this though, I had to go on a wild goose chase to find an ATM in that crappy area, ultimately having to get a Lyft to go to an ATM. Is was unacceptable!!! I guess only if one is buying a cardo you get better treatment. More

Oscar in the service dept.. is fabulous! Oscar was friendly, helpful, professional, honest and ultimately compassionate. My car needed so many repairs it made more sense for me to buy a new Oscar was friendly, helpful, professional, honest and ultimately compassionate. My car needed so many repairs it made more sense for me to buy a new one. I own my own business and need my car. Since my car had 2 recalls (in addition to other problems) Oscar gave me the use of a rental car which saved my day. He made the whole awful bad car news experience better. Thank you Oscar! More

Great service Eddie Gabrielyan took very good care of me when I came in. He made the experience quick and easy. Not to mention that the crew in the back did a great Eddie Gabrielyan took very good care of me when I came in. He made the experience quick and easy. Not to mention that the crew in the back did a great job with my car. More

Below Avg Everytime I have an appointment it is a minimum of a 30 minute wait. It defeats the purpose of the appointment. Additionally, the staff is generally Everytime I have an appointment it is a minimum of a 30 minute wait. It defeats the purpose of the appointment. Additionally, the staff is generally ok at best. It feels like they do just enough not to get a complaint, but wwould never go above or beyond to wow a client. A couple of times they couldn't figure out well documented problems with my vehicle so I took it elsewhere. More