Van Nuys Chrysler Dodge Jeep Ram - Service Center

It took an entire week to diagnose my car. I paid too much money for the diagnosis and rental fees not to have my vehicle fixed. The service center never returned my calls. I paid too much money for the diagnosis and rental fees not to have my vehicle fixed. The service center never returned my calls. More

The costumer service I received from Rogelio for my oil change was really nice, he went above my expectations change was really nice, he went above my expectations More

Peyman was efficient and helpful during my service appointment. I was able to get my car back the following day appointment. I was able to get my car back the following day More

Very kind upfront service. They let me know my options and provided pricing upfront. They let me know all the steps They let me know my options and provided pricing upfront. They let me know all the steps More

Took my 2015 Dart for recall work. I was told by Benny they would need to keep my car for a week to do the work. I said OK. Later that day Benny called me to let me know of an issue th I was told by Benny they would need to keep my car for a week to do the work. I said OK. Later that day Benny called me to let me know of an issue they found with my CV axles, which is great that they take the time to check the vehicle for other issues besides what you take it in for. Later that same day, Benny called me that the work was done on my vehicle. So that was fantastic that it only took one day and not a week. Thank you to, Benny for keeping good communication with me. More

Great customer service. Aram went above and beyond. He is a very nice person and accommodating Aram went above and beyond. He is a very nice person and accommodating More

Took my car in for an oil change. They were very professional and provided excellent service. They were very professional and provided excellent service. More

Waiting to get your car into service was way too long. When you have an appointment you should not be told that it can take day before they can look at your car. When you do get the problem of the car an When you have an appointment you should not be told that it can take day before they can look at your car. When you do get the problem of the car and too fix it you charge way toooooooo much . I was told it would be 4500 to fix the issue. I know that was crazy was charged 300 for something that could of charged 100 or free to tell me the issue. Went to my mechanic and was charged to fix the car for 2000. Big difference and I will not bring my car to you again. This was just ripping a customer off. More

This dealership is awful and the customer service is nonexistent the workers are incompetent with how they work I will never get another jeep vehicle again nonexistent the workers are incompetent with how they work I will never get another jeep vehicle again More

This was my second visit, and you guys continue to go above and beyond in providing excellent service. Great, consistent communication, and stellar customer service. In particular, ARMEN (who I've dealt above and beyond in providing excellent service. Great, consistent communication, and stellar customer service. In particular, ARMEN (who I've dealt with for both visits) is just great. Super, super helpful. Eager to be of help and takes the time to make sure the issues were handled. More