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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,605 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,605 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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September 14, 2019
Great Job, Great Service Not happy about having to pay $457 for a light bulb change, but this service center is reliable, does a great job and I will be returning... Not happy about having to pay $457 for a light bulb change, but this service center is reliable, does a great job and I will be returning... More
by KEEBLEINK
Verified CustomerEmployees Worked With
Wael Alkady, Mario Garcia
September 13, 2019
Great service 9/12/2019 My service advisor Alex was not expecting me. I did not have an appointment I had a turn signal bulb out and a bad wiper blade along with a check engi My service advisor Alex was not expecting me. I did not have an appointment I had a turn signal bulb out and a bad wiper blade along with a check engine light that was on. Alex had both parts replaced very quickly and was very professional and helpful. :) More
by anita4spa
Employees Worked With
ALEX IN SERVICE
September 13, 2019
Excellent I made an appointment online and that made checking in my car for service fast. Benny had great customer service and was nice. Loved that I was texted I made an appointment online and that made checking in my car for service fast. Benny had great customer service and was nice. Loved that I was texted the status of my car. More
by 4sandovalfamily
Employees Worked With
Benny Marikta
September 13, 2019
Service The service department is one of the worse I ever been to. Everyone there is a liar” technician, lily, mike”service manager and Hector. When you call The service department is one of the worse I ever been to. Everyone there is a liar” technician, lily, mike”service manager and Hector. When you call they give you the run around and could not get a straight answer. I brought my jeep there 3 times for a clunking noise and they could not fixed it. The last time I brought it in for the noise they came back with a stupid answer. They told me it was my brake pads and that they are too small. Would not recommend this dealership to any one. More
by chefmatt1972
Employees Worked With
September 12, 2019
HORRIBLE Customer service. I made an appoointment to have my 2017 jeep looked at because the engine light came on. They said to drop it off Monday morning. I actually dropped it I made an appoointment to have my 2017 jeep looked at because the engine light came on. They said to drop it off Monday morning. I actually dropped it off on Friday night so I wouldn't have to fight traffic the following Monday. I called Monday afternoon to find out it they were finished. The woman said it would be finished on Tuesday afternoon. I called Tuesday to confirm it was done. I left several messages for Alex who checked me in originally. Never got a return call. Wednesday morning I left more messages and still no return call. I called to talk to the Sales manager but he VM said to leave a message but his mailbox was full. I called to talk to the General manager who said leave a message but his mailbox was full. I got the runaround for two days until the receptionist personally to a note over to Alex and told him how upset I was being left in the dark. He finally called me Wednesday afternoon to say my jeep was done. No apology. He had serious attitude. I will NEVER go back to these Rude Liars! More
by Wolfgang
Employees Worked With
Alex 22284
September 12, 2019
Amazing service with Hector Hector not only kept me informed with everything going on, he also went to the next level and took it to the body shop as he knew it would be hard for Hector not only kept me informed with everything going on, he also went to the next level and took it to the body shop as he knew it would be hard for me to leave the office and do so. He also worked itht he body shop for me to get an AMAZING rate! 5 stars! More
by rania.hattar
Employees Worked With
Hector Herrera
September 12, 2019
Great Fast, friendly service with no appointment needed. Appreciated the Uber service while I waited. That is a nice touch that not everyone offers. Thank y Fast, friendly service with no appointment needed. Appreciated the Uber service while I waited. That is a nice touch that not everyone offers. Thank you. More
by WT
Employees Worked With
Benny Russell
September 11, 2019
They can't figure out why my car doesn't start. My battery 3 Frustrated because my car is a Lemon and the mechanic can't figure out why my Jeep doesn't start many time. So they change my battery 3 times already. Frustrated because my car is a Lemon and the mechanic can't figure out why my Jeep doesn't start many time. So they change my battery 3 times already. I love my car but I can't keep it. More
by M.ESCOTO65
Employees Worked With
Zachary
September 11, 2019
Service Fabian was very professional and great to work with. He represents your dealership in the most positive manner the experience as a whole was stress fr Fabian was very professional and great to work with. He represents your dealership in the most positive manner the experience as a whole was stress free and a pleasure. More
by MARTYGREATONE21
Employees Worked With
Fabian
September 11, 2019
Fantasic Service Benny was absolutely amazing. He always does a great job and excellent customer service. I would highly recommend him. Everyone was great at the deale Benny was absolutely amazing. He always does a great job and excellent customer service. I would highly recommend him. Everyone was great at the dealership. More
by BIDGOLI.A
Employees Worked With
Benny
