Van Nuys Chrysler Dodge Jeep Ram - Service Center

Customer Service I went in for an oil change without an appointment and the service was fast and easy. I received great customer from beginning to end. I went in for an oil change without an appointment and the service was fast and easy. I received great customer from beginning to end. More

Not Express Service as strongly advertised As soon as you walk into the service center, “Express oil change” is advertised on every wall. I was told 2-3 hrs for a simple oil change, even after As soon as you walk into the service center, “Express oil change” is advertised on every wall. I was told 2-3 hrs for a simple oil change, even after I had called and the woman told me that it would be less than an hour if I came within the hour. I arrived 20 min later, and then was told a 2-3 hour wait. They refuse to take appointments even after requesting one. This is false advertising. This is the second time this has happened to me. Why promote express service when it is never express? .. and please accept appointments! Who has 2-3 hrs to wait for a simple oil change? However, my service advisor made things right for me and offered me an Uber to and from home, which I greatly appreciated. He showed empathy, respect, and was very kind. He made a negative experience turn positive! Thank you for helping me out in this unfortunate circumstance. Time is precious..and next time I need an oil change I will go to a dealer that accepts appointments. . More

service review I came without appointment my jeep stalled on me the day before, BENNY was extremely helpful i explained the problem he went to check the codes, i w I came without appointment my jeep stalled on me the day before, BENNY was extremely helpful i explained the problem he went to check the codes, i was extremely happy with the professional service from Benny, thank you More

Great Everyone was proffesional, only suggestion would be sched ahead of time or you’ll have a bit of wait time, but either way i’ll Be back soon. Everyone was proffesional, only suggestion would be sched ahead of time or you’ll have a bit of wait time, but either way i’ll Be back soon. More

Excellent Service Excellent service. Clean waiting area. Refreshment area provided. I waited a bit during the mid-day Friday rush to be serviced for an oil-change, but Excellent service. Clean waiting area. Refreshment area provided. I waited a bit during the mid-day Friday rush to be serviced for an oil-change, but once I was addressed and admitted to check-in, all went smoothly. More

Job well done The service as always was very good. The only improvement could be washing our cars when returned to us and possibly a faster turn around on repairs f The service as always was very good. The only improvement could be washing our cars when returned to us and possibly a faster turn around on repairs for business vehicles. More

Awesome! Zach was awesome! He helped me get my maintenance and oil change on the car and promptly delivered rides to and from home for when I dropped off the c Zach was awesome! He helped me get my maintenance and oil change on the car and promptly delivered rides to and from home for when I dropped off the car to when it was ready. Great job! More

Very honest. Easy to work with. Great customer service. I brought my car in for new breaks. A guy at Big-O tires said that I nedded them. The service department was honest and let me know that I did not nee I brought my car in for new breaks. A guy at Big-O tires said that I nedded them. The service department was honest and let me know that I did not need brakes. My original service person went home before I could pick up my car, and when I got there a new service person helped me. I was quite satisfied. So happy for the honesty. More

Alex was great! I was greeted very kindly when I got there. I was so happy to get an Uber home that was very nice. My car got fixed fast and my experience with Alex I was greeted very kindly when I got there. I was so happy to get an Uber home that was very nice. My car got fixed fast and my experience with Alex was wonderful he was kind courteous and so helpful. More

Great Service The guys in service are great! I never have a problem dropping off my car. I never make an appointment i just drop off and never a problem. The guys in service are great! I never have a problem dropping off my car. I never make an appointment i just drop off and never a problem. More