Van Nuys Chrysler Dodge Jeep Ram - Service Center

Not A Fan First, no one picks up the phone in this business. I had a difficult time setting up an appointment for days. Also, your online appointment system doe First, no one picks up the phone in this business. I had a difficult time setting up an appointment for days. Also, your online appointment system does not work. I Finally make my appointment, show up, drop my car off. The agent told me that it would take 3 hours, this was at 8:45 am. By 2:30 pm it took me almost an hour to get someone on the phone to give me an update on my car. By this time, I’m upset and left a frustrating message on someone’s voicemail. Within 10 minutes the agent calls me back and was not truthful when he stated that he told me that it would take until 3 pm. He proceeds to tell me that my car would have to be there overnight because the diagnostic was not done. I get a call the next morning with the diagnosis that my car had a bad engine, with no other information, but told me that the cost would be $7700, I declined. For $195.00 I should have been given a full diagnosis, I should have been given full details of why my car had the bad engine. I went to pick the car up about 4:15 pm, the agent runs my card 3 times and tells me that it was declined. I know that I have money on my card but because he was having difficulties with your archaic system, I chose to go find an ATM. Because of this though, I had to go on a wild goose chase to find an ATM in that crappy area, ultimately having to get a Lyft to go to an ATM. Is was unacceptable!!! I guess only if one is buying a cardo you get better treatment. More

Oscar in the service dept.. is fabulous! Oscar was friendly, helpful, professional, honest and ultimately compassionate. My car needed so many repairs it made more sense for me to buy a new Oscar was friendly, helpful, professional, honest and ultimately compassionate. My car needed so many repairs it made more sense for me to buy a new one. I own my own business and need my car. Since my car had 2 recalls (in addition to other problems) Oscar gave me the use of a rental car which saved my day. He made the whole awful bad car news experience better. Thank you Oscar! More

Great service Eddie Gabrielyan took very good care of me when I came in. He made the experience quick and easy. Not to mention that the crew in the back did a great Eddie Gabrielyan took very good care of me when I came in. He made the experience quick and easy. Not to mention that the crew in the back did a great job with my car. More

Below Avg Everytime I have an appointment it is a minimum of a 30 minute wait. It defeats the purpose of the appointment. Additionally, the staff is generally Everytime I have an appointment it is a minimum of a 30 minute wait. It defeats the purpose of the appointment. Additionally, the staff is generally ok at best. It feels like they do just enough not to get a complaint, but wwould never go above or beyond to wow a client. A couple of times they couldn't figure out well documented problems with my vehicle so I took it elsewhere. More

In & Out Good Morning, I would like to say my experience at Russell Westbrook Chrysler has always been excellent. I'm always in and out pretty quickly. I never Good Morning, I would like to say my experience at Russell Westbrook Chrysler has always been excellent. I'm always in and out pretty quickly. I never like my estimated cost, but in the end it is very much to my liking. Thumbs up to your service team. More

Professional service, savvy folks! Service people know their job. I am dealing with Benny: he is fast, understands and is able to explain. Very nice man, basically the person you really Service people know their job. I am dealing with Benny: he is fast, understands and is able to explain. Very nice man, basically the person you really need More

As always excellent Thanks for all your help Oscar. As always it was good experience thanks for serving me with respect. For sure I'm coming back and will recommend you Thanks for all your help Oscar. As always it was good experience thanks for serving me with respect. For sure I'm coming back and will recommend you. More

Great service! Fabian goes above and beyond to make my visit easy and stress free. I appreciate his efforts. I would recommend Russell Westbrook to my friends. Thank Fabian goes above and beyond to make my visit easy and stress free. I appreciate his efforts. I would recommend Russell Westbrook to my friends. Thanks. More

Thanks Eddy I appreciate your help! Thanks for getting my jeep back on the road:) It's running great, no issues. I'll see you for my next service. I appreciate your help! Thanks for getting my jeep back on the road:) It's running great, no issues. I'll see you for my next service. More

Prompt and polite I was treated great. Quick service. Uber back to job after drop off of Jeep and uber pick up upon completion of service. All paid for by Russel Westbr I was treated great. Quick service. Uber back to job after drop off of Jeep and uber pick up upon completion of service. All paid for by Russel Westbrook Jeep. More