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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,605 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,605 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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October 22, 2019
All was great very happy! As I mentioned to you everything was great from getting to the car in a timely manner fixing the problem and delivery my car clean and washed over all As I mentioned to you everything was great from getting to the car in a timely manner fixing the problem and delivery my car clean and washed over all very positive great experience thank you again for all Hector you guys are the best! 🚗 😉 More
by richardsosa0
Verified CustomerEmployees Worked With
Hector Service Advisor
October 22, 2019
Good service overall time wait was pretty fair no complaints from my end. Customer service is good. Overall employees maintained a positive environment for everyon overall time wait was pretty fair no complaints from my end. Customer service is good. Overall employees maintained a positive environment for everyone. More
by d.galvan104
Employees Worked With
Alan D Jones
October 21, 2019
Service center I am not sure exactly who helped me. But I wasn’t greeted when I arrived to drop off my vehicle for service or when I came to pick up my vehicle. I we I am not sure exactly who helped me. But I wasn’t greeted when I arrived to drop off my vehicle for service or when I came to pick up my vehicle. I went to get my car serviced here only because I had a great experience with the sales person. But I would probably not go back to get my car serviced. Typically when I go to the dealership to get my car serviced when I pick it up they have it washed. It was not washed. Also I asked the service guy that I wanted someone to check the paint on the car and he said that it had to be someone in sales that would have to help me. That I totally fine with me. But good customer service they would have taken me to someone that could help me or they would have called someone over. I didn’t complain about the wash because I was already unhappy with the service I just wanted to leave. More
by ejsmanagement
Employees Worked With
Unknown
October 21, 2019
Jeep Life I saw Oscar for my first oil change in my new Grand Cherokee. He was very professional and courteous. I was in and out of there very quick. I highly r I saw Oscar for my first oil change in my new Grand Cherokee. He was very professional and courteous. I was in and out of there very quick. I highly recommend seeing Oscar. More
by JAMTZ99
Employees Worked With
Oscar Gallegos
October 20, 2019
Great Hector was great I got there did not wait not even 5 minutes in line ... I wasn’t so happy that the system to uber was not working but he still helped Hector was great I got there did not wait not even 5 minutes in line ... I wasn’t so happy that the system to uber was not working but he still helped out by getting us a way home through enterprise .. More
by jessicareyes418
Employees Worked With
Hector In service
October 19, 2019
Horrible service I dropped my car off on a Thursday was told they would call me back Friday the lates. Once I didn’t get a call back I decided to call to see what was I dropped my car off on a Thursday was told they would call me back Friday the lates. Once I didn’t get a call back I decided to call to see what was going on. I kept being told a manager would call me back because my advisor wasn’t there. It happens on 4 separate occasions. No manager ever called me back.. I find that receive a call until my fourth call where they still told me they would cb. And finally called back in the afternoon. Worst service ever. More
by jasong1426
Employees Worked With
Benny
October 18, 2019
Great but needs better processes The service person Eric was very nice and helpful but the process was too haphazard. There's no line order in place, 2 people skipped ahead of me even The service person Eric was very nice and helpful but the process was too haphazard. There's no line order in place, 2 people skipped ahead of me even though I clearly got there first, service took a decent amount of time, overall not bad More
by BRYANPERALTA1124
Employees Worked With
Alex
October 17, 2019
I paid for synthetic oil and got semi synthetic oil unbelievable all he said he could do was give me a tire rotation or come back the next day to do it again when I came out of the lounge to check oil unbelievable all he said he could do was give me a tire rotation or come back the next day to do it again when I came out of the lounge to check to see if the car was done it was sitting in the front lot facing the street finished the service guy made eye contact with me while he was walking to the back and kept going I got another service person to give me my paperwork and keys then found out by looking at the receipt that they gave me the wrong oil smh More
by douglasdurben
Employees Worked With
Didn’t get his name
October 17, 2019
Quick and FUN...because the basketball court was there Oscar took care of me immediately. Promised me OUT in an hour...and I was able to shoot some hoops while I waited! (Please don't remove that court! It Oscar took care of me immediately. Promised me OUT in an hour...and I was able to shoot some hoops while I waited! (Please don't remove that court! It makes you unique among car dealers, and allows those of us who need to exercise more than SIT and wait something challenging and fun to do. Thank you for excellent experience. (But you should get your Uber service up and running again!! ) More
by VKM0
Employees Worked With
Oscar Gallegos! Great guy!!
October 16, 2019
Great and fast Great customer service , very friendly and understanding and fast working. I took my car in at 7:30am and it was ready by 2:00pm. Great customer service , very friendly and understanding and fast working. I took my car in at 7:30am and it was ready by 2:00pm. More
by r.gallardo93
Employees Worked With
Vahe
