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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,605 Reviews

2,605 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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November 02, 2019

Tires and oil Easily reviewed process. People were very professional and even we laughed sometimes. Appreciated uber transport. Getting a response initially on t More

by b8nm8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I dont know their names, Osiel Ramirez
Nov 04, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We appreciate the great review and your business! THANK YOU! The Russell Westbrook CDJR Team!

November 02, 2019

Poor communication Had my car towed in on a Thursday because it over heated. Was told they cannot look at my car until next week. Called multiple times the next morning More

by N_WILL81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None of these people.
Nov 05, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, I'm going to look into what took place to see if there was any level of miscommunication on our behalf. If we can get to a vehicle sooner than projected we will everytime. What number were you calling into? Please reach out to me when you find the time. Regards, Vikas Mehandroo General Manager vikasm@russellwestbrookcdjr.com

November 02, 2019

appointment made it easy friendly service, fast & efficient work done... it's usually busy but made an appointment & it went smoothly, took my car in for recall on upgrade so More

by Serg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Sanchez
Nov 04, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We appreciate the great review and your business! THANK YOU! The Russell Westbrook CDJR Team!

November 01, 2019

Bad customer service Worst customer service. No one really knows anything and doesn’t want to help out. I had to reschedule my appointment and call multiple times and no o More

by jokebedrenteria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, It seems we may have fallen short with our customer service. We apologize for the inconvenience. If you have any questions or concerns please feel free to contact me. Mike Gonzales Customer Relations Manager 818-446-9861

November 01, 2019

Personal and professional Auto service is one of the easiest things to screw up and Russell Westbrook Jeep has both leadership and a staff that understands and is willing to do More

by GLASERGROUP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vahee (Eddie)
Nov 01, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We appreciate the great review and your business! THANK YOU! The Russell Westbrook CDJR Team!

November 01, 2019

Anazing Fabian was amazing. He was super friendly and made the whole experience worth while. Definitely would come back for him. Car is great now, yay! More

by annas0129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian
Nov 04, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We appreciate the great review and your business! THANK YOU! The Russell Westbrook CDJR Team!

November 01, 2019

Alan Jones is Awesome After trying to set appointments via the website and being unsuccessful (and once being told the express lane no longer exists), I decided to drive in More

by GERRY.LAVINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan JOnes
Nov 04, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We appreciate the great review and your business! THANK YOU! The Russell Westbrook CDJR Team!

November 01, 2019

Superb Service We have gone to 5 Dodge dealerships for service within the past 8 years and have been frustrated with many aspects of service. For the past 2 1/2 yea More

by terry fisher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Gallegos, Mirna Garcia, Michael Gonzales
Nov 04, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We appreciate the great review and your business! THANK YOU! The Russell Westbrook CDJR Team!

October 30, 2019

Amazing They did my service so quickly & washed it. I didn't even have to wait when i arrived! Will def be coming back for my next service More

by ashleyminkow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Also worked with Eddie in service who was great!
Oct 30, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We appreciate the great review and your business! THANK YOU! The Russell Westbrook CDJR Team!

October 30, 2019

Alex is fantastic Alex was super helpful... he went above and beyond to make sure my Jeep & I were well taken care of. Highly recommend working with him! More

by GH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alex in Service
Oct 30, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We appreciate the great review and your business! THANK YOU! The Russell Westbrook CDJR Team!

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