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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,606 Reviews

2,606 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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December 01, 2019

Really bad service My adjuster was not good at responding ding to text or calls. They had my car for 3 weeks and when I picked it up it had a scratch on the side cuts on More

by glaser.anne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Benny
Dec 03, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We would like to look into this, im going to speak with my team. In the meantime please reach out to me if you have any additional questions. Regards Vikas Mehandroo General Manager vikasm@russellwestbrookcdjr.com

November 30, 2019

Amazing He was great and kind and awesome !!!!! Glad to find a new reliable and great Jeep service home in California. Everyone in the building is super sweet More

by arilennoxtv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Barron
Dec 02, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate the great review along with your business! THANK YOU! The Russell Westbrook CDJR Team!

November 30, 2019

60k Maintenance Hector took care of my jeep patriot 60k mantenance. It was done promptly, competitive prices, everything that was taken care of was in the invoice cle More

by zapotec818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
Dec 02, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate the great review along with your business! THANK YOU! The Russell Westbrook CDJR Team!

November 26, 2019

The service was amazing I came in to the dealership to get a new key. I was met by Hector, and he helped me get to through the process quickly. After the service was complete More

by Coach B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
Nov 27, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We appreciate the time you took to write us this positive review and your business! THANK YOU! The Russell Westbrook CDJR Team!

November 26, 2019

Quick easy service. Went in early for the oil change. There were already a few cars in line, even with that I was in and out of there in about an hour. More

by VINCENTLOPEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vahe
Nov 27, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate the great review along with your business! THANK YOU! The Russell Westbrook CDJR Team!

November 26, 2019

Oil change They get the job done , excellent service, got the car sooner then expected, offered a free car wash so that was cool. Coffee was good. More

by JONATHANMACIAS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dont remember the name of guy who attended me. But I was there Thursday 21 around 7 am, maybe that helps
Nov 27, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate the great review along with your business! THANK YOU! The Russell Westbrook CDJR Team!

November 22, 2019

Tire rotation & oil change No need for appointment ... even though they were busy... my car was serviced an hour after I got there! It was initially going to take 3 hours .... I More

by BAYAMARIE6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Sanchez
Nov 22, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate your business and the time you took to write such a great review! Thank you! The Russell Westbrook CDJR Team!

November 21, 2019

Great service Service rep Benny was very attentive and addressed all the concerns in professional manner. The recall was done the right way, and complimentary car w More

by slava
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny
Nov 21, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, Thank you for such kind words about Benny We are pleased that your service experience with us was top notch. We appreciate your business. Best regards, Mike Gonzales Customer Relations Manager

November 21, 2019

Best service department Benny is the best. He is fast and super friendly. I have gone to other service departments before and have not received the same level of service I ge More

by seaniu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny
Nov 21, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, Thank you for such kind words about Benny. We appreciate your feedback and business. Regards, Mike Gonzales Customer Relations Manager

November 20, 2019

Amazing I literally just showed up last second. Allen got me right and no questions asked. Did the quick service fill the windshield wiper fluid got me out in More

by 2469da
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 21, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate your business and the time you took to write such a great review! Thank you! The Russell Westbrook CDJR Team!

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