Van Nuys Chrysler Dodge Jeep Ram - Service Center

Service I had a great experience with Benny. I didn’t have an appointment after a mix up over the phone and he was able to accommodate me. My car was ready th I had a great experience with Benny. I didn’t have an appointment after a mix up over the phone and he was able to accommodate me. My car was ready the same day and I was very happy with how Benny handled everything. More

Good experience over all Service advisor was nice & knowledgeable work was done on time & to my satisfaction I would Definitely recommend it to a friends & family over all goo Service advisor was nice & knowledgeable work was done on time & to my satisfaction I would Definitely recommend it to a friends & family over all good experience More

Excellent service I got everything done quickly and for a reasonable price. I would rate 15/10 if I could. I would definitely come back for further service. I got everything done quickly and for a reasonable price. I would rate 15/10 if I could. I would definitely come back for further service. More

All around great Didn't buy my Jeep from you guys, but am happy that I brought it to you for its first service. Staff was professional and genuinely glad to be there, Didn't buy my Jeep from you guys, but am happy that I brought it to you for its first service. Staff was professional and genuinely glad to be there, which is a nice and refreshing change from most dealer service centers I've been too who just seem to go through the motions. More

Instant satisfaction Came in with a warranty request for my taillight, and Oscar had me in and out in 20 minutes after my request was approved. Very professional and court Came in with a warranty request for my taillight, and Oscar had me in and out in 20 minutes after my request was approved. Very professional and courteous. I was very pleased with my visit. More

Great customer service Went in for a battery issue on short notice. Vahe was great and he did what he could to make sure I left with my issues handled. Went in for a battery issue on short notice. Vahe was great and he did what he could to make sure I left with my issues handled. More

Good service He is very helpful and i wish all workers be same as he . I recommend work with him and your car will be on good hands. He is very helpful and i wish all workers be same as he . I recommend work with him and your car will be on good hands. More

No One Knew My Car Was There My car has had issues since day one of me leasing it. I’ve called about the same issueS numerous times (screen too bright at night and can’t be turned My car has had issues since day one of me leasing it. I’ve called about the same issueS numerous times (screen too bright at night and can’t be turned down (one of the recall issues), radio going in and out, sun roof not opening, on/off start button going out and rarely working). I have mentioned this car has recall issues but since the Vin isn’t on the recall list - my car isn’t a lemon in their eyes — I have one of the first new Jeep Compass cars from 2017. After dealing with the issues my car not starting or having to try it a few tricks to make it turn on, brought my compass to the dealership. They said it would take a day. I call them the next day, no one knew what car I was talking about, couldn’t find it, didn’t have my name in the system, etc. After going through multiple people, someone found it and they said it’ll take one more day because both of the batteries apparently were bad. I got a rental car. Didn’t hear from them again, so called about the Jeep for a third time, again, no one knew which car it was and couldn’t find my reservation or Jeep until after going through multiple people. It seems very unprofessional there. I finally get my car back and my sunroof opened that day, but never again since. Also, the Electrical said “right turn signal is out” but it was working. This car has been a nightmare and no one wants to admit it’s a Lemon or that there are major issues with the car that can’t be replaced without extensive work. My fiancé called them yesterday about the issues but still hasn’t heard back. I love the Compass, but not this particular one. Super disappointed. More