Van Nuys Chrysler Dodge Jeep Ram - Service Center

Worst customer service EVER I have owned at least 10 Worst customer service EVER I have owned at least 10 cars of different brands, never encountered such poor customer service - my car was in servic Worst customer service EVER I have owned at least 10 cars of different brands, never encountered such poor customer service - my car was in service for several days, I wouldn't get a call back even after calling 2x a day asking for an update - if you take your car in and they don't see an issue, they won't make a record of your service issue unless you pay them their diagnostic fee - I have a van that has a common v6 penstar engine, which has a ticking noise The technician denied it was an issue until I did my own research and told them that it was a common issue - Then they wanted to charge me $3600 to repair something that is a common issue and something that could have been fixed under warranty - They never took responsibility and have been giving me the run around with my car in the shop for more than 2 weeks - Chrysler/Jeep and Dodge don't care about you, they will be happy to sell you a car but once it comes to service GOOD LUCK More

Need to get better advisors , poor in communication and very rude, tech very helpful had to go my way to speak to them I appreciate there help , but never going back to this dealership very rude, tech very helpful had to go my way to speak to them I appreciate there help , but never going back to this dealership More

Service was thorough but took a little too long, 2 weeks for a for diagnostic. It is difficult to get in contact with someone there. for a for diagnostic. It is difficult to get in contact with someone there. More

Great Service I had my car in the shop for a week for an on going engine issue. While this was frustrating, Hector took good care of me by getting me a loaner and k I had my car in the shop for a week for an on going engine issue. While this was frustrating, Hector took good care of me by getting me a loaner and kept me informed of my repairs. In the end, my engine issue was fixed and I had a nice loaner car in the mean time. Thanks for the great service. Ralph E. Matamoros More

I was welcomed with a good sales guy who helped me out with my car service and they were very friendly thank everyone who made the visit so easy. with my car service and they were very friendly thank everyone who made the visit so easy. More

update GPS software dealer service person that helped me was very helpful and ended up letting me have the service at no charge. GPS unit now functioning fine Fabian was dealer service person that helped me was very helpful and ended up letting me have the service at no charge. GPS unit now functioning fine Fabian was most kind to help me out More

Work was fast and efficient. Fabian was quick with responses when I asked questions. Overall I’m pleased with my experience with them doing a great job. responses when I asked questions. Overall I’m pleased with my experience with them doing a great job. More

I have never left this dealership Service Center without feeling like I was a VVIP. The staff at the service center is BEYOND phenomenal and always go above & beyond to accommodate all my automotive needs. feeling like I was a VVIP. The staff at the service center is BEYOND phenomenal and always go above & beyond to accommodate all my automotive needs. Fabian -- you rule!!! More

This service department was given a very good service the people are friendly, helpful, call on time when my vehicle it done, service area clean I will recommend to others people this dealership to bring the people are friendly, helpful, call on time when my vehicle it done, service area clean I will recommend to others people this dealership to bring their vehicles for service. More