Van Nuys Chrysler Dodge Jeep Ram - Service Center

Allen was excellent and made sure the process was smooth and quick. Allen made sure that I was squared away and that everything was taken care of. and quick. Allen made sure that I was squared away and that everything was taken care of. More

Very responsive and courteous despite work overload. Took care of transportation back and forth which is greatly appreciated given wait time can be extensive. Have been a customer for a long time with no iss care of transportation back and forth which is greatly appreciated given wait time can be extensive. Have been a customer for a long time with no issues or complaints. More

Amazing service , I am completely happy with all the help they provided they helped me find exactly what I was looking for with a great deal . Thank you . they provided they helped me find exactly what I was looking for with a great deal . Thank you . More

Most of my concerns was resolved. Benny order new keys and faulty parts for replacement. However, the main concern I have with the vehicle haven’t been resolved. There is still wind noise leak in to the c and faulty parts for replacement. However, the main concern I have with the vehicle haven’t been resolved. There is still wind noise leak in to the cabin of the vehicle even they changed new weather shield from passenger’s door. Might need to bring it back in. More

First service expereince with this dealer, but wouldnt repea Horrible communication amd impossible to get a hold of my service advisor Benny. When i finally got a hold of him i told him the problem, never called Horrible communication amd impossible to get a hold of my service advisor Benny. When i finally got a hold of him i told him the problem, never called me back. Only after several calls the service receptionist said my car was ready. When i showed up, Benny said that parts of the wiring harness were broken but he had gotten them on, in the meantime. Never gave me an option or price to replace ( car is 2 mo ths old and someone had attempted to steal it). I asked him what it would cost to replace the part , ( he hadnt even checked that) after some research said $3900 ( which warranted an insurance claim). I left , and texted and called over 5 times. Even left a message for the GM amd Service Manager, no call back. I needed a estimate to submit to my insurance. Anyway, ill give the $3900 job to another dealer that wants the job. Dont go there unless you want your full time job to be chasing them down. Worst customer service ive ever experienced More

Great service r Benny was great in explaining the services and you feel comfortable taking the car to him and he explained all charges and expectations and the car w Benny was great in explaining the services and you feel comfortable taking the car to him and he explained all charges and expectations and the car was done in time More

Excellent customer service Well what can I say my experience with you was great. They really helped me out considering what I was having to deal with. I had a great experience Well what can I say my experience with you was great. They really helped me out considering what I was having to deal with. I had a great experience with them.. I really would recommend them everyone I know. Eddie Gabrielyan was the man that helped me out, he really went out of his way to help me with my truck issue. Thank you. More

Great service My experience was excellent. Everyone I met there was helpful. My vehicle was ready on time and I had no problems. I will return again and again for s My experience was excellent. Everyone I met there was helpful. My vehicle was ready on time and I had no problems. I will return again and again for sevice. More

Excellent service The service experience was excellent. Hector Herrera took care of me from the moment I arrived. He kept me informed the whole time and that goes a l The service experience was excellent. Hector Herrera took care of me from the moment I arrived. He kept me informed the whole time and that goes a long way. Thanks to Hector I will be back. More

Professional Work and Workers I was scheduled to take in my Dodge Ram 2017 for a software update and fix the driver side window button. I brought it in as scheduled and got it back I was scheduled to take in my Dodge Ram 2017 for a software update and fix the driver side window button. I brought it in as scheduled and got it back with the software issue addressed and replaced the whole driver side window controls all under warranty and I did not pay for anything. It was an easy drop off and pick up and they had an UBER ride for me to get home after I dropped off the truck. More