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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,607 Reviews

2,607 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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November 13, 2023

Very good I don't speak English,speak spañol How can i tell you,Hector is the best,when i need service direct to see Mr.Hector More

by frankmazzei2227
Recommend Dealer
Yes
Employees Worked With
Mr Hector
Nov 14, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Frank, thank you for the review! We are so glad to hear that Hector was able to assist you. We hope to see you again at Van Nuys Chrysler Dodge Jeep Ram!

November 05, 2023

Helpful and honest information and service provided to fix my car with it’s recent problem More

by alm8555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate your support and hope to see you again at Van Nuys Chrysler Dodge Jeep Ram!

November 05, 2023

Mr. Benny was so nice and helpful. He made the process very easy. The car was ready very quickly. He even offered us a ride when we first got there. More

by Sadeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benny
Nov 06, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're glad to know that Benny was able to assist you and make your experience at Van Nuys Chrysler Dodge Jeep Ram a smooth one. We appreciate the positive feedback! Safe travels in your new car!

November 02, 2023

From other dealerships hands down this was a Great experience Professional clean responsible just can’t say enough good things Thank you More

by mavinyard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Marvin, we're so glad to know you had a great experience with us at Van Nuys Chrysler Dodge Jeep Ram! Our team always aims for professionalism and responsibility. Thank you for your kind words, we appreciate it!

October 26, 2023

Armen was the best service adviser! Honest and ethical and explained everything. I was coming in from out of town. Everything was ready for the service. and it was fished earlier than e More

by larry@clevelandfarley.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're so pleased to know that our team, especially Armen, Jose, and Chris, provided you with such a great service experience at Van Nuys Chrysler Dodge Jeep Ram. We always aim for efficiency and clear communication! Thanks for the kudos - we appreciate it!

October 25, 2023

Silly expensive. Double charge for diagnostic. Did not enumerate labor hours which is an indication they are overcharging More

by JEFFRAYKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm sorry to read about your concerns regarding our pricing and transparency. We strive for clear communication with all of our customers, so it's disappointing to see we may have missed the mark here. I'd appreciate the opportunity to discuss this further with you if you're willing - please reach out at your earliest convenience. Thank you, Mike Asatryan - Director of Fixed Operations - mikea@vannuyscdjr.com - 818-423-6255

Nov 01, 2023 -

JEFFRAYKS responded

I looked up the prices for the parts replaced at mopar parts online and the retail for the sensor is $103 and the actuator is $123. Less than half what I was charged. I approved the repair over the telephone because I was faced with a car I needed and was at my grandkids recital so I did not have the time to ask for detail regarding the hours and labor rate. Since the shop did not enumerate the hours on the invoice the labor is still a mystery. I do know that replacing the humidity sensor is less that one half hour task. I personally taken apart the complete dashboard in a Chrysler 300 and put i back together in less that 4 hours so $1300 in labor is insane. I was also charged a second diagnostics charge which is not what I was told. I was told when I left the car that if I did not have repairs done at that the dealership, I would have that charge. But not for both diagnoses. Unfair and misleading.

Nov 01, 2023 -

JEFFRAYKS responded

I have called twice but only get voice mail. I have left messages but no reply.

October 20, 2023

Payman was extremely helpful and knowledgeable! I would highly recommend working with him. Great service. More

by SERGEAGOPIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you so much for your positive review! We're delighted to know that our team's assistance at Van Nuys Chrysler Dodge Jeep Ram was beneficial and well-informed to you. Your recommendation is appreciated, and we are here to help you with any of your needs! We look forward to serving you again, and providing you with great service is always our goal! Have a great day!

October 18, 2023

They always take care of My vehicles and my service advisor is the best and also my vehicle always clean More

by efrairem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Efrairem, we're glad to know that you've consistently had great experiences with our service team at Van Nuys Chrysler Dodge Jeep Ram. We appreciate your feedback and look forward to continuing the top-notch care for your vehicles!

October 14, 2023

Payman and Jad are great. Payment responsive and Jad is very knowledge and professional. Thank you! More

by SAM.C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman
Oct 16, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're glad to know that Payman and Jad provided you with great service at Van Nuys Chrysler Dodge Jeep Ram. Thanks for the positive feedback!

October 14, 2023

I brought my car in for service on a recall to have the computer chip updated. The very next day, my car began to stall in intersections, and at stop signs where I had to turn it off and turn it back on ag More

by DEANNA11
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Deanna, I'm really sorry to read about the issues you've been experiencing with your car after its recent service. This is certainly not typical, and we want to ensure it's addressed promptly for your family's sake. It sounds like there has been a breakdown in communication, which needs immediate attention - please reach out directly so we can get this resolved as soon as possible. Thank you, Mike Asatryan - Director of Fixed Operations - mikea@vannuyscdjr.com - 818-423-6255

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