Van Nuys Chrysler Dodge Jeep Ram - Service Center

Great service. Always helpful and on time resolution and gudie you the best thing that will help financially and technically. I am always happy to have the service gudie you the best thing that will help financially and technically. I am always happy to have the service More

Benny displayed excellent customer service. Very friendly and knowledgeable. Best experience so far. Would come back again. Hope to see him next time. Thank you. and knowledgeable. Best experience so far. Would come back again. Hope to see him next time. Thank you. More

Terrible experience. I dropped my car off for service after scheduling an appointment. Took them 5 days before they looked at it. This was an issue as I could not get a rental car covered by my warranty after scheduling an appointment. Took them 5 days before they looked at it. This was an issue as I could not get a rental car covered by my warranty until the service department diagnosed my car. During that five day wait nobody ever contacted me to tell me what was going on with my car. I called repeatedly and left messages. My messages were not returned. I left two messages for the service director and he never bothered to return my calls either. After the service department realized there was a recall for a part on my car, and that was the issue with my car, they ordered the part which was guess what… On backorder! In total, my car was with the service department for 12 days. Really bad service and what kind of service director doesn’t return calls from customers who just want to know what’s going on with their vehcile and when the service will be completed.? More

I had an oil change performed on a Sunday. Service was completed quickly. My service rep was pleasant and knowledgeable. It was a great experience. completed quickly. My service rep was pleasant and knowledgeable. It was a great experience. More

Bad service this time. Didn’t mention my check engine light even thought it was on. I didn’t Get a call when my car was ready for pick up, I gave you guys a new number since you had my old one and you di light even thought it was on. I didn’t Get a call when my car was ready for pick up, I gave you guys a new number since you had my old one and you didn’t even update it in the system. I also wasn’t even offered a simple wash for my car which normally you guys do for me all the times , the wait was going to be around 1 and 1/2 hour so I asked if possibly getting a ride back home (since this service was offered to me before ) when asked the service guy said you don’t do that. It seemed this service this time was more about hurrying up and getting my car it’s oil change it needed but very bad service in accommodating me. I’ve been coming here for years and never had an issue. More

I had a very easy and helpful experience at Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys last week. I got a rental car last Friday and got my car back on Monday, very easy experience. Westbrook Chrysler Dodge Jeep Ram of Van Nuys last week. I got a rental car last Friday and got my car back on Monday, very easy experience. More

Great customer service and very helpful. Extremely satisfied with the service I get there. The service department just needs a receptionist due to them being so busy. Other then that I love the servic satisfied with the service I get there. The service department just needs a receptionist due to them being so busy. Other then that I love the service I get. Everyone so far has been extremely kind and friendly and helpful. More

Horrible customer service, they let me leave with no tread on my tires, their excuse was they didn't have inspection sheets. Never again! 👎 Unacceptable tread on my tires, their excuse was they didn't have inspection sheets. Never again! 👎 Unacceptable More

I received excellent customer service, I will continue my service at Russel Westbrooks Jeep in Van Nuys. I appreciate that they provide transportation for you after you drop off your vehicle as well as call service at Russel Westbrooks Jeep in Van Nuys. I appreciate that they provide transportation for you after you drop off your vehicle as well as call an Uber from your home to their dealership. More