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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,606 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,606 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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January 31, 2020
Very happy with provided by Benny service, he was very professional and helpful. Recommended service package which I purchased. Definitely will be bringing my jeep back here for service. Thank you Benny! professional and helpful. Recommended service package which I purchased. Definitely will be bringing my jeep back here for service. Thank you Benny! More
by gugojan2007
Verified CustomerEmployees Worked With
Benny
January 29, 2020
Horrible customer service Our Pacifica is having transmission issues and the service dept keeps giving us the run around. We spoke with Isabella last week and she assured us th Our Pacifica is having transmission issues and the service dept keeps giving us the run around. We spoke with Isabella last week and she assured us that a loaner would be available when we brought the car in and Hector would help us. I have worked with Hector in the past and he was helpful. When bringing in the car, Hector had no idea about the appointment or loaner. He called Isabella and she had no recollection of our conversation. The other service agent sitting next to Hector said she would call me when a loaner is available and we haven't received a call yet. It's not easy to make my way to the dealership and this was a waste of time and extremely frustrating. Reaching out to Mike the manager hasn't help since he doesn't return any of our calls. This is not the first time we have had customer service issues with your dealership. I dealt with Fabian in the past and it was a nightmare, but I didn't report it at the time. Also, Mike didn't return my calls then. Needless to say, I will not be recommending Chrysler to anyone who asks me, especially dealing with Russell Westbrook on the sales and service side. Other than these issues with the car, we have been enjoying it. Unfortunately, this will be our final Chrysler since customer service and dealing with these issues should be a priority. More
by sfv123
January 29, 2020
I am NOT happy with this service. 1. I told the service I am NOT happy with this service. 1. I told the service advisor to not adjust the tire pressure, but it has been adjusted by technician. I had to I am NOT happy with this service. 1. I told the service advisor to not adjust the tire pressure, but it has been adjusted by technician. I had to spend extra time going to COSTCO TIRE CENTER to adjust by myself. I am not sure if the technician used AIR or NITROGEN 2. The parking brake handle has been broken. I need this message to be sent to the service manager. I called service manager, Mike and general manager, Zacke? and received no call back. I wanted to call Mr Russell Westbrook but I don't have his number HENOCH PITTA More
by GENTLESANXP
January 29, 2020
Great Service Fabian was great to work with. He gave me his cell number, and that allowed us to communicate easily and quickly via text. Answered all my questions Fabian was great to work with. He gave me his cell number, and that allowed us to communicate easily and quickly via text. Answered all my questions. Got the car assessed earlier than promised. More
by bhelfing
Employees Worked With
Fabian
January 28, 2020
This dealer service and responsiveness is terrible. Try calling the service dept and get 20 rings where calling sales connects in one ring. Head to Glendale and save yourself a headache and scratches on yo calling the service dept and get 20 rings where calling sales connects in one ring. Head to Glendale and save yourself a headache and scratches on your truck from service Dept who simple doesn’t give a f... More
by nickghart7
Employees Worked With
Hector
January 28, 2020
They get sh*! done! Benny is a great service adviser! Honored my warranty and got a great service tech to look at my issue. They usually provide a courtesy vehicle but th Benny is a great service adviser! Honored my warranty and got a great service tech to look at my issue. They usually provide a courtesy vehicle but they were out... not to worry, Benny called me an Uber and I was on my way. Pick up was fast and easy. 10/10 More
by AshStephx
Employees Worked With
Benny
January 26, 2020
I still have not received my paperwork from my last service which was in November of 2019 after I was told it would be emailed. service which was in November of 2019 after I was told it would be emailed. More
by amarie.crawford07
Employees Worked With
January 25, 2020
Very kind staff. Fabian worked with me to get my service done and was patient with me and my card company that took a couple extra days to process my payment so I could afford the services. done and was patient with me and my card company that took a couple extra days to process my payment so I could afford the services. More
by seanzy
Employees Worked With
Fabian
January 24, 2020
Could do better Ultimately my vehicle was taken care of. The issue was, my service person wasn't the friendliest, he seemed bothered. Others in the area I noticed w Ultimately my vehicle was taken care of. The issue was, my service person wasn't the friendliest, he seemed bothered. Others in the area I noticed were helpful and friendly, "Hi, how can we help you". Then my guy, wasn't happy at all, "what's your concern". Russell Westbrook, geographically works for my needs, I figured, awesome leave my truck get it fixed up while I'm at work. I wasn't informed that my truck needed to be left overnight, until I arrived later in the evening. I chalked it up to my not so happy dude. Like I said, ultimately I was taken care of, but my guy wasn't the friendliest. We'll see on my next visit. Thanks. Nick More
by Nick
Employees Worked With
I feel the name wouldn't be appropriate.
