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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,606 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,606 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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February 20, 2020
Alex at the service department helped me out and called me when my car was ready. So far the car hasn't had any problem and I hope it stays that way. me when my car was ready. So far the car hasn't had any problem and I hope it stays that way. More
by Alex
Verified CustomerEmployees Worked With
Alex at service departmeny
February 15, 2020
ecxellente sevicio profesionaly muy efeiciente desde el ecxellente sevicio profesional y muy efeiciente desde el momemto que llegue a dealer hasta que sali fui atendido con amabilidad y rapidez en todo mo ecxellente sevicio profesional y muy efeiciente desde el momemto que llegue a dealer hasta que sali fui atendido con amabilidad y rapidez en todo momento More
by juan salinas
Employees Worked With
fabian gallegos
February 14, 2020
Very good service! Very quick and convenient. The person who’s name I forgot was very kind and made sure all my needs were met who’s name I forgot was very kind and made sure all my needs were met More
by BRIDGPEACE37
Employees Worked With
February 12, 2020
Ive been at this dealership multiple times, this time back had problems with differential and front seat and they took care of it. Alex Baptiste and the crew really did an amazing job. Highly recommended back had problems with differential and front seat and they took care of it. Alex Baptiste and the crew really did an amazing job. Highly recommended! More
by p.tigran
Employees Worked With
Alex Baptiste
February 12, 2020
Worst service I have experienced. Unprofessional. Scam.No help once you buy car. Bunch of young kids not knowing how to do their job. Need to be trained by GALPIN FORD help once you buy car. Bunch of young kids not knowing how to do their job. Need to be trained by GALPIN FORD More
by Isaac
Employees Worked With
Robert Hastings, Reza Shahriar, Sahak Bedrosian, John Mejia
February 10, 2020
Worst customer service EVER I have owned at least 10 Worst customer service EVER I have owned at least 10 cars of different brands, never encountered such poor customer service - my car was in servic Worst customer service EVER I have owned at least 10 cars of different brands, never encountered such poor customer service - my car was in service for several days, I wouldn't get a call back even after calling 2x a day asking for an update - if you take your car in and they don't see an issue, they won't make a record of your service issue unless you pay them their diagnostic fee - I have a van that has a common v6 penstar engine, which has a ticking noise The technician denied it was an issue until I did my own research and told them that it was a common issue - Then they wanted to charge me $3600 to repair something that is a common issue and something that could have been fixed under warranty - They never took responsibility and have been giving me the run around with my car in the shop for more than 2 weeks - Chrysler/Jeep and Dodge don't care about you, they will be happy to sell you a car but once it comes to service GOOD LUCK More
by iSabu
Employees Worked With
February 08, 2020
Waited 2 hours for an oil change was told wait time would be 1 1/2 hours, was never given an update. I had to ask how much longer and He said I just have to close your invoice but couldn’t give me a wait tim be 1 1/2 hours, was never given an update. I had to ask how much longer and He said I just have to close your invoice but couldn’t give me a wait time for that. So another employee said to Him so like 10-15 minutes and He didn’t respond! So the other employee repeated the questions then He finally responded and said 10 minutes I’ll come get you.My car was ready this extra time I waited was unnecessary. The return mileage sticker was not even put on the windshield! Ridiculous! More
by CARDENASLILIA2
Employees Worked With
Hector
February 08, 2020
Need to get better advisors , poor in communication and very rude, tech very helpful had to go my way to speak to them I appreciate there help , but never going back to this dealership very rude, tech very helpful had to go my way to speak to them I appreciate there help , but never going back to this dealership More
by Yurdireyes15
Employees Worked With
February 06, 2020
Great Service I had my car in the shop for a week for an on going engine issue. While this was frustrating, Hector took good care of me by getting me a loaner and k I had my car in the shop for a week for an on going engine issue. While this was frustrating, Hector took good care of me by getting me a loaner and kept me informed of my repairs. In the end, my engine issue was fixed and I had a nice loaner car in the mean time. Thanks for the great service. Ralph E. Matamoros More
by Ralph E. Matamoros
Employees Worked With
Hector in service
