Van Nuys Chrysler Dodge Jeep Ram - Service Center

I felt that the communication was extremely poor and the vehicle was at your facility longer than I owned it. It’s difficult to understand why something would take so long to repair a tailgate when the firs vehicle was at your facility longer than I owned it. It’s difficult to understand why something would take so long to repair a tailgate when the first attempt should have been with new parts.I feel that the part should have been tested before it was put on my vehicle and failed and had to be re-ordered More

Excellent service, benny was very helpfull and kept me up to date on my veh. Repair didnt take long and was fair. Will come back. to date on my veh. Repair didnt take long and was fair. Will come back. More

I'm utterly disappointed and dissatisfied with the treatment I received. My vehicle wasn't service at all. I'm contacting Fiat Corporation. No customer deserves to be treated unfairly, and be lied to treatment I received. My vehicle wasn't service at all. I'm contacting Fiat Corporation. No customer deserves to be treated unfairly, and be lied to his face. More

Alan is the best and I love his customer service. He always goes the extra mile to make sure my concerns are taken care of. always goes the extra mile to make sure my concerns are taken care of. More

I spent several hours waiting for an oil change. After letting my emergency flasher on for the first 3 1/2 hours my car would not start. They had me captive so I had to buy a battery to get done. Had no i letting my emergency flasher on for the first 3 1/2 hours my car would not start. They had me captive so I had to buy a battery to get done. Had no issues with the battery prior to this. I came to this dealership because I was not happy with the care of the other local dealership. Did not realize it could be worse instead of better. More

Terrible service. This place is a joke. Brought my car in, they said they fixed it, next day the car was dead again. Returned the car, they had it for five days, once returned, they broke and bent the wi in, they said they fixed it, next day the car was dead again. Returned the car, they had it for five days, once returned, they broke and bent the windshield wiper, didn’t tell me, I had to inspect the car and find it. Three days later after not hearing from them, I called to see if they had the windshield wiper arm. They finally fixed it and now I never have to go back thank goodness. What a disaster of a dealership from start to finish. More

Excelente servicio y muy buena atención al cliente soy muy amables y prestan muchas atención al cliente muchas gracias a todo el equipo de trabajo muy amables y prestan muchas atención al cliente muchas gracias a todo el equipo de trabajo More

Happy I was there before this visit and was handled by Eddie(?) and was NOT happy with his customer service skills! This time was better! Allen helped me an I was there before this visit and was handled by Eddie(?) and was NOT happy with his customer service skills! This time was better! Allen helped me and made me feel like he wasn't trying to hustle some money from me - the other guy was all about the money first and then the service details! BAD Business! I don't ever want to deal with guy ever again when I come in for service. More