Van Nuys Chrysler Dodge Jeep Ram - Service Center

Excellent service by Vahe. Car was finished on thine and I appreciated that. Thanks again for great work. See u next time for service guys! I appreciated that. Thanks again for great work. See u next time for service guys! More

Came in for a service and to get my leaking tire looked at. no problems with service but I was told they would have to order me a new tire as mine was not repairable. I showed up two days later to leave m at. no problems with service but I was told they would have to order me a new tire as mine was not repairable. I showed up two days later to leave my car to finish the service and have the tire replaced and they changed the wrong tire. I drove off the lot and got back to my house 25 miles away realizing that my pressure had dropped 5 lb The next day I get into my car to make sure it wasn't a fluke, and sure enough it was down 10 lb of pressure. Call the dealership and spoke to Hector explain the situation and he said to me bring it in and we'll make it right. Never once did I get an apology. How do you change the wrong tire? Since my initial review, Jimmy from their service center has reached out to me multiple times to make things right. He was sincere and very helpful. Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys is lucky to have him. More

Kept me informed about any updates on my service during the visit, and kept the expense by choosing options within my budget. Like the no appointment needed for routine oil and filter change. the visit, and kept the expense by choosing options within my budget. Like the no appointment needed for routine oil and filter change. More

Benny has terrific customer service.Friendly, fast and Benny has terrific customer service. Friendly, fast and competent. I arrived at the lobby and young lady greeted me and said they'd help me shortly. Benny has terrific customer service. Friendly, fast and competent. I arrived at the lobby and young lady greeted me and said they'd help me shortly. At that instant Benny called me over, greeted me then quickly, and efficiently helped me. More

I hated it. It was a terrible experience. They ripped me off. They were supposed to change the brake fluids but after I left the dealership, a few days later I found that they did not, even though they char off. They were supposed to change the brake fluids but after I left the dealership, a few days later I found that they did not, even though they charged me for the job that they did not. I took the car to another mechanic shop a few days later for some other problem and they showed to me that the brake fluid was so dark and old and had not been changed at all for months and months! Really Bravo to your dealership....I had even purchased my same Dodge ram from that dealership about 5 years ago! I would never ever go back to that dealership again. And I am sure I would never ever purchase any other vehicle for my business and my family either. Shame on you for ripping me off. More

Very easy to work with, keept me updated on my cars recall, and suggested I leave my car there overnight so they could wash it for me! Very nice. recall, and suggested I leave my car there overnight so they could wash it for me! Very nice. More

Well, each employee gives you a different answer which causes inconveniences. Like when I am told i can bring the car in without an appt after calling 1st and Then when I get there I am told that is not p causes inconveniences. Like when I am told i can bring the car in without an appt after calling 1st and Then when I get there I am told that is not possible. And other employees offer incorrect info or no info at. Like when you need someone asap !and they put you through to someone's v/m who is off for that day, and not available.? Chairs in the service dept might be helpful to the elderly and handicapped.seems like no effort in thinking ahead or extra cares are taken to follow through with tasks in helping customers.none More

Marty helped me regarding my service request. I had taken my car for the same issues to two other dealerships and they weren’t able to fix them but my this branch was able to efficiently address all my car’s my car for the same issues to two other dealerships and they weren’t able to fix them but my this branch was able to efficiently address all my car’s problems and fix them well. Great Job! More

Overall good service! Overall good service experience. Vehicle was under warranty, so not out of pocket expenses. They also provided a rental car for the entire time our ve Overall good service experience. Vehicle was under warranty, so not out of pocket expenses. They also provided a rental car for the entire time our vehicle was being serviced, which ended up taking longer than expected. Would have appreciated more consistent communication, but overall customer service was good. Thanks! More