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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.1
2,661 Reviews

2,661 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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May 18, 2020

The “customer” service reps are super rude. Don’t let you talk. And try to rip you off. Mechanic ended up saving me money when the guy at the front desk was trying to get me to pay $200 for a diagnosis. Wal More

by josh
Recommend Dealer
No
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Del Rio, Gio Briseno, Joe Latif
May 21, 2020 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello Josh, We apologize if you felt there was any confusion.. We do have a diagnostic fee in place. This covers the time and labor costs required for diagnosing any vehicle. Depending on the service or repairs needed, we're able to waive or combine the labor costs into the repair cost. We'd like to speak with you further about your visit, and see how we could improve your experience, Regards, Russell Westbrook CDJR Team

May 16, 2020

Thank you everyone for the super fast service :) thank you Payman I really appreciate you keeping me updated regarding the status of my car. Thanks More

by jennyzuniga4
Recommend Dealer
Yes
Employees Worked With
Payman
May 15, 2020

Finally a good experience I've contemplated coming back after the lack of customer service on previous visits. I gave them another chance and Payman took good care of me. More

by brettpatrickcampbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Payman
May 15, 2020

Super efficient from start to finish. Alex was so helpful and got me in and out. I got an oil change with the service department. Very professional. Thank you More

by ASHLEYSODAY
Recommend Dealer
Yes
Employees Worked With
Alex Bapiste
May 15, 2020

Jimmy in service has been a great addition to your dealership. He is wonderful. He listens. He follows through. He is great at his job!!!! More

by PSKDVM
Recommend Dealer
Yes
Employees Worked With
Jimmy
May 15, 2020

Great service! Washed and helped buff out a spot on the car and did a great job! So was pretty quick with oli change and tire alignment More

by jamestownsend2018
Recommend Dealer
Yes
Employees Worked With
Nate Saab
May 14, 2020

Alex is the man, he took great care of me and my Jeep, has some routine maintenance done and a few extras, the new tires look🔥🤝 More

by JL
Recommend Dealer
Yes
Employees Worked With
Alex
May 14, 2020

dysfunctional. our car was in shop 4 months out of the 9 we’ve owned it. defective freedom top replaced but painted wrong color and started peeling when it rained. plus many other issues. More

by paparina
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We understand the frustration of having vehicle issues. Our team works hard to provide professional and quality service. There are factors that can prevent a quick turnaround such as parts needed to be ordered. However, we're always in communication through the entire process. Additionally, we stand by our work and will always make things right if an unexpected issue arises. Regards, Russell Westbrook CDJR Team

May 13, 2020

2 issuesAn employee approached me as I was waiting for 2 issues An employee approached me as I was waiting for my car without a mask He mentioned to me that my car may be getting washed I told him More

by Heathg
Recommend Dealer
No
Employees Worked With
N/a
May 15, 2020 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We take everyone's safety seriously. Our dealership is following the necessary COVID-19 guidelines. If there was any miscommunication regarding the car wash, I'd like to hear the details of it. Please reach out to me at your earliest convenience. Regards, Vikas Mehandroo General Manager vikasm@russellwestbrookcdjr.com

May 13, 2020

Payman was a great help and easy to work with I would definitely recommend him to other friends and fleet managers . Thank you for the great service More

by Spv
Recommend Dealer
Yes
Employees Worked With
Payman
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