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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,607 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,607 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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April 26, 2020
I hated it. It was a terrible experience. They ripped me off. They were supposed to change the brake fluids but after I left the dealership, a few days later I found that they did not, even though they char off. They were supposed to change the brake fluids but after I left the dealership, a few days later I found that they did not, even though they charged me for the job that they did not. I took the car to another mechanic shop a few days later for some other problem and they showed to me that the brake fluid was so dark and old and had not been changed at all for months and months! Really Bravo to your dealership....I had even purchased my same Dodge ram from that dealership about 5 years ago! I would never ever go back to that dealership again. And I am sure I would never ever purchase any other vehicle for my business and my family either. Shame on you for ripping me off. More
by Tam
Verified CustomerEmployees Worked With
I can’t remember
April 24, 2020
Very easy to work with, keept me updated on my cars recall, and suggested I leave my car there overnight so they could wash it for me! Very nice. recall, and suggested I leave my car there overnight so they could wash it for me! Very nice. More
by frederickburnett88
Employees Worked With
Mario Garcia
April 22, 2020
Well, each employee gives you a different answer which causes inconveniences. Like when I am told i can bring the car in without an appt after calling 1st and Then when I get there I am told that is not p causes inconveniences. Like when I am told i can bring the car in without an appt after calling 1st and Then when I get there I am told that is not possible. And other employees offer incorrect info or no info at. Like when you need someone asap !and they put you through to someone's v/m who is off for that day, and not available.? Chairs in the service dept might be helpful to the elderly and handicapped.seems like no effort in thinking ahead or extra cares are taken to follow through with tasks in helping customers.none More
by Rhigholt
April 22, 2020
Marty helped me regarding my service request. I had taken my car for the same issues to two other dealerships and they weren’t able to fix them but my this branch was able to efficiently address all my car’s my car for the same issues to two other dealerships and they weren’t able to fix them but my this branch was able to efficiently address all my car’s problems and fix them well. Great Job! More
by hemmati_homa
Employees Worked With
Marty
April 21, 2020
Following up on my review from last year of Russell Westbrook Chrysler Jeep. They are horrible and cause more problems than they repair. I was there last year and had a new Sensor put into my tire bec Westbrook Chrysler Jeep. They are horrible and cause more problems than they repair. I was there last year and had a new Sensor put into my tire because 1 was defective. Well not only did they put a new sensor in they NEVER took out the defective one. They just punched it through and left it in the tire to damage my brand new tires that I got 1 week before bringing it in for service. I went to America's Tire whom I highly recommend to rotate tires every 5000 miles. Upon rotating them they heard a noise coming from the tire. They notified me and I watched them take apart the tire from the rim and thats when we noticed a sensor floating around in the tire plus the new one that the Russell Westbrook service department replaced was still in tact. I took pictures and called both Mike the service manager 3 times and Vikas the general manager. No response then Mike decided to call 2 days after leaving messages. I explained problem last week and neither has still gotten back to me. I emailed them the pictures as well so they can see the sensor, the new sensor still in tact and the damage that was done. Vikas still ignoring and Mike I left a message yesterday to follow up again and no response. They have no quality control and are not a reputable dealership. Too bad the superstar himself Russell Westbrook would never know how horrible is dealership is. I would never recommend this place. More
by salzy7
Employees Worked With
Mike Service manager and Vikas the general manager.
April 17, 2020
Overall good service! Overall good service experience. Vehicle was under warranty, so not out of pocket expenses. They also provided a rental car for the entire time our ve Overall good service experience. Vehicle was under warranty, so not out of pocket expenses. They also provided a rental car for the entire time our vehicle was being serviced, which ended up taking longer than expected. Would have appreciated more consistent communication, but overall customer service was good. Thanks! More
by entienne01
Employees Worked With
Robert (Service)
April 14, 2020
Great customer service friendly service I have been coming here for a lil while now like the service I get from you guys top notch coming here for a lil while now like the service I get from you guys top notch More
by jbc_tita
Employees Worked With
April 14, 2020
Great service! I’ve been Always contacted about what’s going on and how long it’s gonna take to finish that recalls. Also been offered a rental car, which is really cool! Thx going on and how long it’s gonna take to finish that recalls. Also been offered a rental car, which is really cool! Thx More
by andydohh
Employees Worked With
Payman
April 14, 2020
Excellent, courteous, and prompt service. Our Jeep needed to be serviced due to needed recalls, and everything was taken care of with great precision. Thanks! to be serviced due to needed recalls, and everything was taken care of with great precision. Thanks! More
by ws2falcon
Employees Worked With
Mr. Payman
