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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,607 Reviews
Call Service Center (855) 298-3373

2,607 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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November 24, 2023

Request two times to check noise on break pedal, but it was not done due to time. More

by mkmurillo69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am sorry to hear you are having some ongoing issues with your vehicle. We strive to offer seamless service, so I apologize for any oversights on our end. I would like to ensure your concerns are resolved, so when you can, please reach out to me directly. Thank you, Mike Asatryan - Director of Fixed Operations - mikea@vannuyscdjr.com - 818-423-6255

November 24, 2023

Quality Service & Good Prices. Special THANKS MUCH to Best “Benny Marikta”. God Bless U All! More

by Ram Lady 2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny Marikta
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Nov 27, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate your positive feedback and will pass along your thanks to Benny. Thank you for choosing Van Nuys Chrysler Dodge Jeep Ram!

November 22, 2023

I always deal with Bennie Marritka (sp) in the service department and he is wonderful!!! Thanks for your loyalty Bennie! More

by Chrissy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bennie in Service Department
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Nov 22, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Chrissy, it's great to know that Bennie has been providing you with excellent service at Van Nuys Chrysler Dodge Jeep Ram. We appreciate your loyalty and kind words!

November 20, 2023

Fast and friendly He kept me updated on my car and was easy to contact. More

by MZLUPET22
Recommend Dealer
Yes
Employees Worked With
Payman
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Nov 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

This is the kind of feedback we strive for at Van Nuys Chrysler Dodge Jeep Ram! Thank you for the 5-star review!

November 20, 2023

Not responding to my text and voice mails. Jr is supposed to be my liaison but if he is not responding to my text and voice mail then his position is useless to me. More

by geneslim
Recommend Dealer
No
Employees Worked With
Hector Jr
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Nov 22, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm sorry to read about your experience with our communication. It's important that we're responsive and available for all of our customers, so it's concerning to see this hasn't been the case here. I'd like to personally look into this matter - please reach out at your earliest convenience. Thank you, Mike Asatryan - Director of Fixed Operations - mikea@vannuyscdjr.com - 818-423-6255

November 20, 2023

Great service experience. Rogelio was very helpful and informative. The car service was done very professionally and in a timely manner More

by michelelisi83
Recommend Dealer
Yes
Employees Worked With
Rogelio
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Nov 21, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Michele, we're glad to know Rogelio and our team at Van Nuys Chrysler Dodge Jeep Ram provided you with a great service experience. Thanks for the positive feedback!

Nov 21, 2023 -

michelelisi83 responded

Great Service

November 19, 2023

It’s the closest most convenient dealer, which is the only reason I continue to use it. The service department has made multiple mistakes over the years when servicing my truck, some which could have had More

by mycrappyemailaddress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector in service
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Nov 22, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're sorry to read about your experiences with our service department. We take pride in the quality of our work and it's clear we've missed the mark on multiple occasions. Your feedback is important as it helps us improve, so thank you for sharing this information with us. If you'd like to discuss these matters further or have any other concerns, please don't hesitate to reach out directly at your convenience. Thank you, Mike Asatryan - Director of Fixed Operations - mikea@vannuyscdjr.com - 818-423-6255

November 15, 2023

Very expensive it’s not worth it go somewhere else do not waste your money over here extremely expensive More

by Aleksdushi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Aleksdushi, I'm sorry to read that you found our pricing higher than expected. We strive for competitive and fair prices so your feedback is important to us. If you're open to discussing this further, please reach out directly as we'd like the opportunity to understand more about your experience. Thank you, Mike Asatryan - Director of Fixed Operations - mikea@vannuyscdjr.com - 818-423-6255

November 13, 2023

Really nice dealership. Treats me really respectfully. As a female I like that they take the time to explain things More

by VVNCHRSTNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're glad to know you felt respected and well-informed at our dealership. At Van Nuys Chrysler Dodge Jeep Ram, we strive for clear communication with all of our customers. Thanks for the positive feedback!

November 13, 2023

Everything went as expected and promised. I was able to get an appointment in a reasonable time. I was updated on the status of my service throughout the day and they even finished earlier th More

by JG6123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Report | Print
Nov 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're glad to know that your service experience at Van Nuys Chrysler Dodge Jeep Ram was efficient and satisfactory! We always aim for promptness while keeping you updated. Thanks for sharing this positive feedback with us, we appreciate it! We hope to see you soon!

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