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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,607 Reviews

2,607 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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May 15, 2020

Jimmy in service has been a great addition to your dealership. He is wonderful. He listens. He follows through. He is great at his job!!!! More

by PSKDVM
Recommend Dealer
Yes
Employees Worked With
Jimmy
May 15, 2020

Great service! Washed and helped buff out a spot on the car and did a great job! So was pretty quick with oli change and tire alignment More

by jamestownsend2018
Recommend Dealer
Yes
Employees Worked With
Nate Saab
May 14, 2020

Alex is the man, he took great care of me and my Jeep, has some routine maintenance done and a few extras, the new tires look🔥🤝 More

by JL
Recommend Dealer
Yes
Employees Worked With
Alex
May 14, 2020

dysfunctional. our car was in shop 4 months out of the 9 we’ve owned it. defective freedom top replaced but painted wrong color and started peeling when it rained. plus many other issues. More

by paparina
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We understand the frustration of having vehicle issues. Our team works hard to provide professional and quality service. There are factors that can prevent a quick turnaround such as parts needed to be ordered. However, we're always in communication through the entire process. Additionally, we stand by our work and will always make things right if an unexpected issue arises. Regards, Russell Westbrook CDJR Team

May 13, 2020

2 issuesAn employee approached me as I was waiting for 2 issues An employee approached me as I was waiting for my car without a mask He mentioned to me that my car may be getting washed I told him More

by Heathg
Recommend Dealer
No
Employees Worked With
N/a
May 15, 2020 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We take everyone's safety seriously. Our dealership is following the necessary COVID-19 guidelines. If there was any miscommunication regarding the car wash, I'd like to hear the details of it. Please reach out to me at your earliest convenience. Regards, Vikas Mehandroo General Manager vikasm@russellwestbrookcdjr.com

May 13, 2020

Payman was a great help and easy to work with I would definitely recommend him to other friends and fleet managers . Thank you for the great service More

by Spv
Recommend Dealer
Yes
Employees Worked With
Payman
May 13, 2020

Benny was extremely helpful, got exactly the job I needed done, and returned my car within 3 days; washed & repaired! So satisfied! Thank you again!! More

by nicoleepartovii
Recommend Dealer
Yes
Employees Worked With
Benny
May 12, 2020

Everything went well Benny looked at a few issues on my car .Also kept overnight and had two technicians come out and listen to pulley noise . Filledl empty coolant recovery tank and check for coolant lea More

by ADRIAN F.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Marikta ....Service Asvisor, Alex Klaumenzer
May 12, 2020

Unfortunate, it always take a long time with or without appt. I have to tell them before to reset my service light, it’s never done More

by N-
Recommend Dealer
No
Employees Worked With
Unsure
May 13, 2020 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We value your business and take your feedback seriously. We strive for quick turnaround times. This isn't always possible due to unexpected circumstances or scheduled work needed to be completed before we're able to assist customers without an appointment. Rest assured, we'll use this as an improvement opportunity. Respectfully, Russell Westbrook CDJR Team

May 11, 2020

I took my car to service and dealt with the manager hector. These people are so rude and unprofessional. They act like they are being forced to help. They messed up my hood. The piece is broken and lef More

by Dianahernandez2068
Recommend Dealer
No
Employees Worked With
Hector and Alex and mike
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