Van Nuys Chrysler Dodge Jeep Ram - Service Center

I would like to start off by saying I am very happy by the level of service received by the sales, finance, cleaning team at the dealership Mike from Finance, Oscar of sales and everyone was a dream to wo the level of service received by the sales, finance, cleaning team at the dealership Mike from Finance, Oscar of sales and everyone was a dream to work with very happy with them still.The sales department even when out of their way to compensate me for LYFT and UBER expenses before RECEIVING the My Dodge Challenger Widebody I was and still am very very impressed with them total amount was $282.00. Their service department is where they failed me. IF ANYONE HAS A VALID COMPLAINT (CONTRACTUAL OR OTHERWISE HERE IS THE FORM AND WEBSITE. https://www.bar.ca.gov/Consumer/Complaint_Process_and_Form/ https://www.dmv.ca.gov/portal/uploads/2020/03/inv172a.pdf ( I bought car almost 3 and half weeks ago and this how they treat you after What a poor show and a sincere disappointment they are ( service department ) very slow and very far from the level of service that the sales department gave me. They seem to have blocked my number from calling. No backbone. VERY DISAPPOINTING AND SUBPAR SERVICE FROM THE SERVICE DEPARTMENT On June 19 2020 I had talked to Mike director of service to discuss my tire situation I had informed I called service department on June 13 2020 to purchase a stock tire but were unable to do same day because ordering delays, THE SERVICE DEPARTMENT also neglected to inform me that I could've filed a claim at their store for the presumed defective tire; because of the tire change I requested for the replacement tire to be filled with nitrogen (a $500.00 PACKAGE I PAID FOR IN THE PURCHASE CONTRACT) THE NITROGEN PACKAGE DOES NOT HAVE ANY DISCLOSURES OR LIMITATIONS LISTED I HAVE THE CONTRACT AND ALL OTHER PAPERWORK. I also had asked for him to check the tire pressure on all 4 tires and I inquired about an alignment (which i would pay out of pocket for). THEIR EXCUSE IS THAT THEY DON'T WANT TO ACCEPT ANY LIABILITY SINCE I REPLACED THE TIRE. THEY ARE SERVICING ALL MAKES AND MODELS NOT LIMITED TO THEIR OWN BRANDS AT THIS TIME AND DURING THE TIME I PURCHASED THE CAR; IT IS A HUGE LIABILITY AND AGAINST THE LAW NOT TO CHECK ALL 4 TIRES AIR PRESSURE IF REQUESTED, AND ITS A LIABILITY TO LEAVE A CUSTOMER HANGING THIS WAY WITH ALL OF THESE IMMEDIATE SAFETY CONCERNS REJECTED , ITS COMPLETE HYPOCRISY AND BS. My reasoning to take care all of these things was out fear for my safety and the safety of others on the road, I've contacted Pirelli Tire US LLC after the fact and they concluded as well that it was and IS not safe to be driving the car in its current state. To my shock I was declined of all the services and requests I made for immediate safety by Mike Director of the service department. VERY DISAPPOINTING AND SUBPAR SERVICE FROM THE SERVICE DEPARTMENT Because I was overwhelmed and concerned by the immediate danger created as a result of the denial of these services me and Mike Asatryan the director of service and I had a lengthy discussion about this which apparently led me to be banned from the Dealership???? I just bought the car on May 27 and now I'm banned? This is very concerning. I've contacted FCA, and will contact the DMV Investigations (INV 172A) regarding the failure to fulfill service(s) purchased and outlined in the Purchase agreement, as well as look into the safety concern(s) that were ignored by the Service department. VERY DISAPPOINTING AND SUBPAR SERVICE FROM THE SERVICE DEPARTMENT More

Very disappointed with the way they forced me to pay for the service I didn’t want to very dishonest sales rep and high priced will never go there again the service I didn’t want to very dishonest sales rep and high priced will never go there again More

Horrible and a rip off, I was lied too and said a job was done that I paid for and wasn’t. I paid for a oil change and tire rotation and neither was done. I had a spare on the back that wasn’t moved that’s h done that I paid for and wasn’t. I paid for a oil change and tire rotation and neither was done. I had a spare on the back that wasn’t moved that’s how I know the tires weren’t changed and my change oil light was still on when I got back in the car. When I opened the hood I saw my fluid levels low. And on top of that the mechanics didn’t know how to change the oil in the generator in the back of my pro master 2500 grooming truck. I dropped my truck off at 9am I didnt get it back till 6pm because it wasn’t done and at the end nothing was done but my whole day lost and a full day of business lost. I Would not recommend to come here unless you want to get screwed. If I could give negative stars I would! More

My service guys was smart efficient and knowledgeable. But I got ripped off. 450.00 to clean a fan and radiator. Not happy in the end. But I got ripped off. 450.00 to clean a fan and radiator. Not happy in the end. More

Then not being honest make me change part then I supposed to change they do the wrong diagnostics I think advisor and the manager needs more training how to speak with people They need to be more profession to change they do the wrong diagnostics I think advisor and the manager needs more training how to speak with people They need to be more professional to speak with people especially the manager More

Can never figure out the problem I take it in for and the service department wanted to take my personal vehicle home, totally unacceptable. My vehicle is certified pre owned and an employee argued with me ab service department wanted to take my personal vehicle home, totally unacceptable. My vehicle is certified pre owned and an employee argued with me about what was supposed to be in my vehicle when I had the paper if everything that was supposed to be I. It More

Quite possibly the worst dealership I’ve even been to and I’ve been driving 35 years. Always a very long wait even with an appointment. Making an appointment doesn’t seem to matter at all. My truck had had s I’ve been driving 35 years. Always a very long wait even with an appointment. Making an appointment doesn’t seem to matter at all. My truck had had several recall issues from the diesel lawsuit. They don’t have the part most of the time. More

visual inspection vs technician inspection Had the jeep in for routine maintenance and tire rotation. A few days later it starts pulling to the right. I call Payman (the original service advis Had the jeep in for routine maintenance and tire rotation. A few days later it starts pulling to the right. I call Payman (the original service advisor) and make arrangements to return the jeep. Payman tells me there will be another $199.00 inspection fee (as before) and credited against any maintenance. I find out later in the day that the estimate in repairs will be $4,000.00. I nearly fell out of my chair. I asked why this wasn't discovered earlier and both Payman and Hector (manager) tell me the following: Since my first service was more routine, it's more of a visual inspection. When someone calls with a specific issues, that's when the service tech does a deeper dive into the whole car. Needles to say I was not thrilled with that answer. I remained calm and returned for my car.... expecting to pay the $199.00 and I had planned to do so. Payman made the executive decision not to charge me the $199.00. I expressed my thanks and told him that he just may have saved me from taking my next new car purchase elsewhere. (We're weeks away from a new purchase. (My wife like the Jeep Renegade). For the record: Are you serious? You have two types of inspections? I've read your terms of service (back page) and there's no where in it that states this policy. Lastly, the technician report uses the word "possibly" when referring to the issues of the car pulling to the right. I need a yes or no before we spend thousands of dollars. Based on our "overall" experience, we won't be back... ever. We're taking out time and $$$ elsewhere! More