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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,661 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,661 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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Verified Customer
July 06, 2020
My first time was a pleasant experience. I appreciated the interaction with my service rep Mike. The service was done quicker than quoted and I was on my way with the rest of my day. I even purchased a the interaction with my service rep Mike. The service was done quicker than quoted and I was on my way with the rest of my day. I even purchased a three service package for $99.00 More
by toimgerr
Employees Worked With
July 05, 2020
Payman was my tech & was outstanding. Very professional & courteous, also did everything to make my visit to Russell Westbrook amazing & easy, especially through this pandemic we’re all going through. He was courteous, also did everything to make my visit to Russell Westbrook amazing & easy, especially through this pandemic we’re all going through. He was great 👍🏾 More
by Craig Tomlin
Employees Worked With
Payman was very professional & courtesy, I totally enjoyed working with him.
July 04, 2020
The rental we received had marijuana buds inside could not have my kid in the car due to smell there was not one call provided while my vehicle was there for a week when I got to dealer to pick up my car not have my kid in the car due to smell there was not one call provided while my vehicle was there for a week when I got to dealer to pick up my car the psi on tires was not what the recommended level should be which made me doubt the safety point inspection requested nor was I told that air filter was recommended to be changed never bringing my truck here again for service which is a shame because I was planning on purchasing a lot of parts that business will be taken elsewhere when I tried calling manager never received a call back a women kept telling me my car had already been picked up I understand with Covid it has been extremely busy but one courtesy phone call with updates would have been enough for us considering we spend over 500 on minimum work they had to do where the majority was in labor paid worst service I have ever received oh and adding that when I received my car no Covid measurements were taken no sanitation considering a lot of ppl may have been in my car had to take it in to wash More
by TAPIAALBERTO28
Employees Worked With
Jimmy and another women
July 03, 2020
My truck was damaged while at the dealership for service. I made repeated phone calls. Spoke to the service adviser and never heard another word. Won't return my calls. Worst experience ever. I made repeated phone calls. Spoke to the service adviser and never heard another word. Won't return my calls. Worst experience ever. More
by M.kahn@kahnsolar.com
Employees Worked With
Alex.
July 03, 2020
Service was well and fairly timely. Was told 1-2 hours for oil change on phone and 2-3 hours in person. Took 2.5 hours. for oil change on phone and 2-3 hours in person. Took 2.5 hours. More
by runnergy.jeff
Employees Worked With
July 01, 2020
Took car for dionastic and repair. Was told car would be a couple of days. After not receiving a call from original service clerk, called on the 4th day. Only to be told he was not there and after pressing a couple of days. After not receiving a call from original service clerk, called on the 4th day. Only to be told he was not there and after pressing was told that a manager would call me shortly. After not receiving a call from manager called a day later and asked for the service clerk again and was told he no longer worked there. New service clerk helped get car diagnostic and order part for repair. But even then communication was terrible. Never received updates instead had to call 3 different times myself. Frustrared, just wanted to pick up car but was threaten that i would still need to pay the diagnostic, even though it was the service & repair departments poor organization and communication that led to request. In all car was there for 15 days. Truly dissapointing experience. More
by Hector
Employees Worked With
Other Employees :
Robert, i believe was the name of original service clerk.
July 01, 2020
I went in to get my rear window fixed. Got quoted for a broken tailgate. My tailgate is not broken. And they didn’t look at my rear window. No one double checked to see my initial problem. They just throw broken tailgate. My tailgate is not broken. And they didn’t look at my rear window. No one double checked to see my initial problem. They just throw stuff at the fan and see what sticks. they don’t care. More
by georgeandfon
Employees Worked With
Jimmy
July 01, 2020
As a Jeep Wrangler Rubicon owner a good service is a big deal for me and I rate this dealer service 5 star because it took them a couple minutes to understand the issue I had with my car and fix it while ot deal for me and I rate this dealer service 5 star because it took them a couple minutes to understand the issue I had with my car and fix it while other dealers couldn’t find the issue for days. More
by levonamyan
June 30, 2020
Good experience The service rep. I dealt with made sure that the issue with my jeep was diagnosed and fixed. I rode with a mechanic so he could get an understanding a The service rep. I dealt with made sure that the issue with my jeep was diagnosed and fixed. I rode with a mechanic so he could get an understanding about what needed fixing. After a few days, I picked up my jeep with the issue fixed. Thank you Team Hector! More
by Brian
Employees Worked With
Hector (in service dept. - nice, short guy)
