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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,607 Reviews

2,607 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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June 01, 2020

Worse service, terrible customer service, my vehicle been at service for 4 months and i still haven't receive a eta when would it be ready. I'm ready to talk to a lawyer More

by HERNANDEZKYRENE00
Recommend Dealer
No
Employees Worked With
Hector service department, Julio Rodriguez
Jun 06, 2020 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, Our team is in constant communication with you. Your vehicle needs a part that is on national backorder with no ETA. Our team and and you are in contact with FCA trying to get this resolved as soon as possible. If we can't get an eta on the parts, we're unable to give a completion date. Regards, Russell Westbrook CDJR

June 01, 2020

I am delighted with how the Service dept looks after my SRT! Alex my Service Advisor is always most helpful and professional. I appreciate how he looks after me. More

by PATRICKLANDER
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex, Service Advisor
June 01, 2020

I always take my Jeep to this dealership for service. The staff has been very professional and courteous every time. They keep you informed on how long things will take which is good to know. I also recomm More

by tripp2072
Recommend Dealer
Yes
Employees Worked With
Robert
May 31, 2020

He was so helpful, he always allows to show and explain the issues of the vehicle. I have a good rental too very supportive people. More

by roxanahguzman
Recommend Dealer
Yes
Employees Worked With
Payman Arjang
May 31, 2020

Good mechanics, however, some of the service advisors have weak interpersonal skills/ customer relations. Lack being informed and updated on service repairs of my vehicle More

by f17allen
Recommend Dealer
Yes
Employees Worked With
Jean Batista
May 31, 2020

Alex 190% Awesome Customer Service & Communication Skills in taking care of my baby ( my car lol). Every Rep that has assisted customers with care & professionalism deserves to be Appreciated. Thank Y More

by Bennett
Recommend Dealer
Yes
Employees Worked With
Alex Jean-Bassetti
May 30, 2020

I am very pleased with the service I received from Alex. He was so helpful. My car is running great now! Thank you for being there when I needed. More

by SpyC
Recommend Dealer
Yes
Employees Worked With
Alex, Alex Klaumenzer
May 28, 2020

Great service from payman really took care of the issue quickly ,definitely recommend coming here. Will be back here if I ever need service done More

by georgehernandez1515
Recommend Dealer
Yes
Employees Worked With
Payman
May 28, 2020

The service was timely & of good quality. My call was answered, when I got to the dealership they were waiting for me & they all handled the service real well More

by MOENADIM
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name but he was a Spanish gentleman
May 28, 2020

Payman is very professional and showed excellence in custmer servixe all throughout the process. I was provided with car rental and communication all throughout the duration of the service was superb. More

by RDERA11
Recommend Dealer
Yes
Employees Worked With
Payman
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