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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,661 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,661 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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July 29, 2020
Alex was amazing! He got my car in super quick for the recall repair. He lined up a loaner car so I could get to work on time. I had the best experience. He is such an awesome person and was such an amazi recall repair. He lined up a loaner car so I could get to work on time. I had the best experience. He is such an awesome person and was such an amazing help to me. More
by ASHLEYSODAY
Verified CustomerEmployees Worked With
Alex Bapiste, Benny
July 29, 2020
Horrible wait time, no care for attending or greeting customers, very disappointed!! I brought both my cars and was asked by two different people to see two other people. Then the person I needed to se customers, very disappointed!! I brought both my cars and was asked by two different people to see two other people. Then the person I needed to see left and didn’t come back knowing I was waiting so I ended up just getting one car serviced even though I had two appointments. When I got a call stating the first car was ready I had to wait an additional 30+min outside before my vehicle was available for me. Very very poor service!!! This is the third and last time this has happened to me. Not coming back. What’s sad is the place wasn’t even busy, four other service employees sitting behind desks doing nothing. More
by Not happy with your customer service.
Employees Worked With
Other Employees :
The other employee deals with ram trucks and sits in the middle on the right side.
July 29, 2020
Recall work Finally after a lot of frustration with another dealer. Things fell into place at Westbrook Dodge. They made me feel special. I brought it in mid morn Finally after a lot of frustration with another dealer. Things fell into place at Westbrook Dodge. They made me feel special. I brought it in mid morning and it was finished by 4:30 the same day. More
by kennyp315
Employees Worked With
Payman Arjang
July 28, 2020
Yes I will recomend cuz the service was pretty good, the people from there. are pretty nice and friendly of course will recommend to my friends people from there. are pretty nice and friendly of course will recommend to my friends More
by PABLOA818
Employees Worked With
July 28, 2020
I had great service done very fast the guy told us it would be an hour an 1/2 and it was way quicker than that under 40 mins happy the wait wasn't bad thanks for your service Alex would be an hour an 1/2 and it was way quicker than that under 40 mins happy the wait wasn't bad thanks for your service Alex More
by Martinez_bryan23
July 26, 2020
Dissatisfaction with Service Department I am now part of a group that is unbelievably dissatisfied with your service department and I will make a significant effort to pass along this terrib I am now part of a group that is unbelievably dissatisfied with your service department and I will make a significant effort to pass along this terrible experience to as many of my friends, family and even total strangers. I think this lack of professionalism and underhanded tactics must result in your accountability. If Mr. Westbrook is aware of how you conduct business, it would be a surprise to those of us who are in admiration of his talents and character. July 10, 2020 I’m driving home in my 2017 Promaster 1500 on the northbound 405 freeway just passing the 101 interchange and I lose my power steering, air conditioning and my temp gauge goes to the hot mark all at the same time. Fortunately, I can get off at Burbank Blvd and pull over on Sepulveda. I stop and pop the hood and there is no steam or leaking coolant, so I am thinking it is an electrical problem. I get back into the van and start it up and the temp gauge is back into its normal range, but I do not have power steering or air conditioning reinforcing my belief that it is an electrical issue. Not wanting to drive home to Santa Clarita under this condition I pull into the conveniently located Russell Westbrook CDJR dealership on Van Nuys Blvd. Keeping an eye on the temperature gauge it remains in its typical normal mark, but the battery light is now on—electrical. I brought the vehicle in on a Friday afternoon so I do not believe it will be addressed until the following week and I am okay with that. My service contact is Alex, and all seems to be under control. The following Tuesday afternoon I call Alex and leave messages on both the office line and his cell phone which he has on his business card---no return phone call. I do this again on Wednesday afternoon with the same results---no return phone call and no email. Finally, I drive over to the dealership on Thursday to discuss in person and now find out that the service personnel have decided to replace the radiator and the tensioner—with antifreeze this is a $1,000 item plus $880 labor for a component that has NEVER once been a problem. The high temperature gauge was just a result of an instrumentation issue when the electrical failed from what we now know is a break in the serpentine belt. This is my work vehicle and I am greatly dependent on having it back I say proceed with the repairs. I am told that the vehicle will be ready the following week. I called the dealership on Monday, July 20, and was told the vehicle was ready to be picked up. I Uber’d over to the dealership and the service personnel brought my van to me. When I got inside the running vehicle, I noticed that the check engine light was on and I brought this to your service personnel’s attention. I got an oops, I am sorry, and we will need to keep your vehicle again. I Uber’d back home. On late afternoon Tuesday, July 21, I called back over to the dealership and was told the vehicle was ready. I Uber’d back over to the dealership, the vehicle was brought around, paid my bill $2403.63 and drove home. Here is what I firmly believe and what I will tell anyone willing to listen: 1. The serpentine belt and the two recall issues addressed do not generate enough money for the service department. 2. The fabricated necessary repairs/replacement for the radiator and tensioner helped the service department, and only the service department, to work towards their sales goal for the month. 3. The new radiator and tensioner are now leaving dripping residue on my driveway like the originals never did. 4. Repeat customers, loyalty and long-term relationships are not a priority with this service department. Take the money and run. 5. This experience has soured my opinion of ever coming back to this dealership. 6. My 100k miles extended warranty meant nothing to the service department so tough luck. 7. At no time did your service department ever call me. I had to initiate every exchange. 8. You certainly have not enhanced the car dealership experience and have succeeded in damaging the reputation even further. A very unhappy customer, Michael Anderson More
by Michael Anderson
Employees Worked With
Alex, Benny
July 23, 2020
The people at the front desk were rude and not helpful, they also had their masks around their neck. When I came to pick up my car, the windshield was cracked (which it was not when I dropped it off) and t they also had their masks around their neck. When I came to pick up my car, the windshield was cracked (which it was not when I dropped it off) and they had no intentions of fixing it immediately and told me to try to come back another day. Hector in Service was great and ended up getting it finished the next day but I had already wasted a trip. I was without a car for two days because of a lack of communication or initiative. We called Mike multiple times and left messages and he has yet to call back. I will not be ever going to this center again. More
by KristenK
Employees Worked With
Mike
July 23, 2020
Service was amazing!! Loving my new window. Hector my advisor was so helpful and attentive. Definitely coming back for my regular maintenance and future services. advisor was so helpful and attentive. Definitely coming back for my regular maintenance and future services. More
by Lily Vega
July 22, 2020
The service there is great. was very helpful and they took care of my Issue. Thanks for the rental it got me to work and back. took care of my Issue. Thanks for the rental it got me to work and back. More
by ROXANEFASICK
Employees Worked With
July 22, 2020
Our Service writer “Payam” was great and very helpful. He explained everything and was kept his promise date of completion to best of his ability ( ordered parts were delayed) explained everything and was kept his promise date of completion to best of his ability ( ordered parts were delayed) More
by taznat666
Employees Worked With
Payam
