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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,607 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,607 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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July 03, 2020
My truck was damaged while at the dealership for service. I made repeated phone calls. Spoke to the service adviser and never heard another word. Won't return my calls. Worst experience ever. I made repeated phone calls. Spoke to the service adviser and never heard another word. Won't return my calls. Worst experience ever. More
by M.kahn@kahnsolar.com
Verified CustomerEmployees Worked With
Alex.
July 03, 2020
Service was well and fairly timely. Was told 1-2 hours for oil change on phone and 2-3 hours in person. Took 2.5 hours. for oil change on phone and 2-3 hours in person. Took 2.5 hours. More
by runnergy.jeff
Employees Worked With
July 01, 2020
Took car for dionastic and repair. Was told car would be a couple of days. After not receiving a call from original service clerk, called on the 4th day. Only to be told he was not there and after pressing a couple of days. After not receiving a call from original service clerk, called on the 4th day. Only to be told he was not there and after pressing was told that a manager would call me shortly. After not receiving a call from manager called a day later and asked for the service clerk again and was told he no longer worked there. New service clerk helped get car diagnostic and order part for repair. But even then communication was terrible. Never received updates instead had to call 3 different times myself. Frustrared, just wanted to pick up car but was threaten that i would still need to pay the diagnostic, even though it was the service & repair departments poor organization and communication that led to request. In all car was there for 15 days. Truly dissapointing experience. More
by Hector
Employees Worked With
Other Employees :
Robert, i believe was the name of original service clerk.
July 01, 2020
I went in to get my rear window fixed. Got quoted for a broken tailgate. My tailgate is not broken. And they didn’t look at my rear window. No one double checked to see my initial problem. They just throw broken tailgate. My tailgate is not broken. And they didn’t look at my rear window. No one double checked to see my initial problem. They just throw stuff at the fan and see what sticks. they don’t care. More
by georgeandfon
Employees Worked With
Jimmy
July 01, 2020
As a Jeep Wrangler Rubicon owner a good service is a big deal for me and I rate this dealer service 5 star because it took them a couple minutes to understand the issue I had with my car and fix it while ot deal for me and I rate this dealer service 5 star because it took them a couple minutes to understand the issue I had with my car and fix it while other dealers couldn’t find the issue for days. More
by levonamyan
June 30, 2020
Good experience The service rep. I dealt with made sure that the issue with my jeep was diagnosed and fixed. I rode with a mechanic so he could get an understanding a The service rep. I dealt with made sure that the issue with my jeep was diagnosed and fixed. I rode with a mechanic so he could get an understanding about what needed fixing. After a few days, I picked up my jeep with the issue fixed. Thank you Team Hector! More
by Brian
Employees Worked With
Hector (in service dept. - nice, short guy)
June 29, 2020
I don’t think the multi point inspection was done because I had low fluid levels which caused the break light to come on. I was getting two recalls done. I had low fluid levels which caused the break light to come on. I was getting two recalls done. More
by Ziliotto
Employees Worked With
June 27, 2020
Hector was very polite very friendly and helpful I’ve been there two times already and every single time Hector is helping This is why I’ll continue to go back for that great customer service been there two times already and every single time Hector is helping This is why I’ll continue to go back for that great customer service More
by h17alvarez
Employees Worked With
Hector in the service department
June 27, 2020
Not very impressed with the quality of service. I’ve had this issue at this dealership before. The only reason I use this dealership is because it’s in close proximity to my home. If there was another deale this issue at this dealership before. The only reason I use this dealership is because it’s in close proximity to my home. If there was another dealership I would use that one. FYI don’t make promises you can’t keep... For example if you say you’re gonna wash my car wash it. Don’t act like I am asking you for your kidney. More
by moe_david76
Employees Worked With
I don’t know they’re names
