Van Nuys Chrysler Dodge Jeep Ram - Service Center

My Jeep needed it’s routine maintenance so I took it in. Jimmy was very helpful and knowledgeable. I liked how easy and fast the service was. Definitely taking it back for future maintenance and work. Jimmy was very helpful and knowledgeable. I liked how easy and fast the service was. Definitely taking it back for future maintenance and work. More

The service is great. The problem is the very long wait time and employees at service don’t always call you immediately when it’s ready. time and employees at service don’t always call you immediately when it’s ready. More

Drop-off experience was horrible. Always dealing with an attitude in service or multiple salesman approaching me to upgrade my current car or buy a new one. I just wanted my car serviced - something I pay f attitude in service or multiple salesman approaching me to upgrade my current car or buy a new one. I just wanted my car serviced - something I pay for monthly for in my car note. Each experience coming in has been an issue.. which is a complete 360 compared to the day I purchased the car. Tried calling the manager, no answer. All around, a very unprofessional workplace. More

Excellent customer care, friendly, competent and professional staff, clean facility and there was minimal wait time this visit. We bought our car in 2014 and have used this facility for maintenance professional staff, clean facility and there was minimal wait time this visit. We bought our car in 2014 and have used this facility for maintenance ever since. I highly recommend it. More

Took my car for a simple oil change came came back the next day home with a broken hood latching wire. I was told it was fried. next day home with a broken hood latching wire. I was told it was fried. More

Been working with Jimmy in the service department. He has been so helpful and easy to work with. He helped me every step of the way. Always got back to me quickly when needed. been so helpful and easy to work with. He helped me every step of the way. Always got back to me quickly when needed. More

The tire pressure light on dashboard was still on after service with no feedback or warning about my concern. I had to return the next day in which a service agent simply added air, again, not fully inspec service with no feedback or warning about my concern. I had to return the next day in which a service agent simply added air, again, not fully inspecting the tires. Turns out there was a nail in my tire which caused a full flat in the middle of the road two days later. Their sloppy work is hazardous and could’ve severely caused harm to my vehicle. More

It seems like my service advisor only wanted to have a lot of unneeded service work done, and was not concerned about the problem I brought it in for. I declined the services and took it to a different m lot of unneeded service work done, and was not concerned about the problem I brought it in for. I declined the services and took it to a different mechanic who said the recommended services were unnecessary. I won't go back here. More

My car has a major scratch on the back side passenger door. When I dropped off my vehicle my car did not have any scratches and now they don't want to be responsible and fix it. door. When I dropped off my vehicle my car did not have any scratches and now they don't want to be responsible and fix it. More

I purchased my car in December 2019 and had my first experience with the Service Department. As with my first experience last year, I was just as pleased with my recent visit. Rogelio is a pleasure to w experience with the Service Department. As with my first experience last year, I was just as pleased with my recent visit. Rogelio is a pleasure to work with. Everyone at Russell Westbrook CDJR is fantastic! More