Van Nuys Chrysler Dodge Jeep Ram - Service Center

Worst dealership I've ever dealt with. Customer service blows and they try to upsell you (rip you off) constantly. I remember one time they told me I needed 4 new break pads and 4 new Customer service blows and they try to upsell you (rip you off) constantly. I remember one time they told me I needed 4 new break pads and 4 new rotors. I told them, "Take my car off the lift immediately." I then replaced the front rotors and breaks myself and left the back ones on. Still haven't replaced the back break pads or rotors and it's been three years. However, they are due. I've had oil changes where they forgot to put filters back on and my favorite was after getting an oil change I drove about 1k miles and my Check Engine light along with my Oil Pressure light came on. My oil tank was empty. I took the vehicle in because my Oil Cap doesn't spin off (another annoying quirk) and they filled it. After asking my VNCDJR Representative what happened. He said, "I don't know." I then prodded and asked, "Is it possible they didn't put oil in my vehicle?" He replied nonchalantly, "That's possible." My Jeep Renegade has been burning oil ever since. I have to add oil every 2k miles. When we did a diagnostic as to whether the engine was burning oil or not, the result came back negative. This added fuel to my fire. This is impossible, as I am burning and blowing through oil on a regular basis. My vehicle doesn't even have 60k and I'm afraid I'll be replacing the engine soon. I am shocked and appalled at the lack of responsibility and treatment of this dealership and now that my 5Y 50K mile warranty is over, I will never go back. The only positive thing about VNCDJR is they wash your car after they F*xx you. P.S. This review at dealrater.com is forcing me to rate people I've never worked with. Sadly the stars I'm about to leave for Josh, Sagar and Eric are not representative of the work they do. Please ignore. More

The atendent is excellent I recommend Van Nuys Chrysler Dodge Jeep Ram place. Thank you Dodge Jeep Ram place. Thank you More

Good customer service. Helped me with my car lease option and recent service. Thanks a lot Helped me with my car lease option and recent service. Thanks a lot More

Armen B. in service is great... very relaxed, honest, and gets the job done on time! in service is great... very relaxed, honest, and gets the job done on time! More

Benny is the best service advisor. Consistency and Honesty. The best of the best!!! Thank you Consistency and Honesty. The best of the best!!! Thank you More

Benny at Service Department was very helpful. Amazing customer service and smooth process. Thank you Amazing customer service and smooth process. Thank you More

This was an absolute scam. I was taken advantage of at the Van Nuys location. I went in for a tune-up on Monday, September 16th where Hector told me that I’d need to rent a car I was taken advantage of at the Van Nuys location. I went in for a tune-up on Monday, September 16th where Hector told me that I’d need to rent a car before my car was even looked at. That was the first red flag. I thought I’d be getting an oil change and maybe new tires. What happened next was that I couldn’t get in touch with anyone for 4 days while I was also renting a car…Finally on Friday, September 20th, I was told that I needed a brake job. I then received a text from Hector asking me where my wheel locks were, which seemed suspicious. I thought during these last 4 days they would have already given me an oil change, checked my car, looked at the tires, and done the work. Instead, I finally have Hector reach out to say what needed to be done 4 days later. Obviously they hadn’t given my car a diagnostics check until that Friday morning, meaning they held it for 4 whole days of which I was paying for a rental. To my shock, when I received my car, the tires were not looked at (which I do need new tires), I didn’t get an oil change, and the price was outrageous. I was charged over $2,100 with $900 of that being labor alone, just for a brake job. I will never be returning. More

Appointment went well. No complaints. Vehicle seems fine. Will use this dealership for all my service needs, even though there are several closer to where I live. No complaints. Vehicle seems fine. Will use this dealership for all my service needs, even though there are several closer to where I live. More

This was one of the worst experiences I’ve ever had. My car sat in their lot for 4 months with no updates. I had to be the one calling every week for updates and never got a straight answer. After 4 mon My car sat in their lot for 4 months with no updates. I had to be the one calling every week for updates and never got a straight answer. After 4 months I got my car back and they only fixed one of the two issues that I brought it in for, and there was a giant dent in the drivers door and my windshield was cracked. Never been so disappointed in a customer experience. Will never go back to this location. More

Fast service, courteous staff, on time service delivery. Easty to make appointments. Staff explains everything clearly. Easty to make appointments. Staff explains everything clearly. More