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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,607 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,607 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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July 09, 2020
The service was fine. The rep was responsible and easy to deal with. The work was performed in a reasonable time and I was kept informed. The only problem is the price was outrageous. It shouldn't cost $500 deal with. The work was performed in a reasonable time and I was kept informed. The only problem is the price was outrageous. It shouldn't cost $500 to replace the battery. More
by dsg1
Verified CustomerEmployees Worked With
Jimmy Molina
July 08, 2020
I will be honest and say that this was a very bad I will be honest and say that this was a very bad experience with Alex U took my car on Monday for diagnostic test, and you said that it's going I will be honest and say that this was a very bad experience with Alex U took my car on Monday for diagnostic test, and you said that it's going to take maximum 1 day. It was a holiday weekend, I didn't hear from you as promised and tried to reach you by call ,text and email, but there wasn't any communication, I even tried to reach the supervisor with no success. Several times they said that you said that I should hang out and you going to call me "right away" and ofcourse nothing. BTW, I fixed the problem for 400 dollars while you asked for 3400 dollars (which me and my mechanic found ridiculous) I was about to buy a jeep from you guys but I'm not going to do it only because of this poor service Thx More
by Wisamdeen
Employees Worked With
AKEX
July 07, 2020
Benny was friendly & efficient when I dropped of my car for service. Very satisfied with the check in process. Was given options of what my car needed and not pressured on anything that wasn’t an immediate for service. Very satisfied with the check in process. Was given options of what my car needed and not pressured on anything that wasn’t an immediate necessity. My car was finished when promised even with a wash. Great dealership and Benny was the best. Thank you. More
by Mea
Employees Worked With
Benny
July 07, 2020
Not good service, I have the run alround about the service which was know I have cause am paying for it and everytime I go it seem they can’t find any records until I say am gonna call the number on service which was know I have cause am paying for it and everytime I go it seem they can’t find any records until I say am gonna call the number on the coupons very unprofessional staff More
by rhalvarenga
July 06, 2020
My first time was a pleasant experience. I appreciated the interaction with my service rep Mike. The service was done quicker than quoted and I was on my way with the rest of my day. I even purchased a the interaction with my service rep Mike. The service was done quicker than quoted and I was on my way with the rest of my day. I even purchased a three service package for $99.00 More
by toimgerr
Employees Worked With
July 05, 2020
Payman was my tech & was outstanding. Very professional & courteous, also did everything to make my visit to Russell Westbrook amazing & easy, especially through this pandemic we’re all going through. He was courteous, also did everything to make my visit to Russell Westbrook amazing & easy, especially through this pandemic we’re all going through. He was great 👍🏾 More
by Craig Tomlin
Employees Worked With
Payman was very professional & courtesy, I totally enjoyed working with him.
July 04, 2020
The rental we received had marijuana buds inside could not have my kid in the car due to smell there was not one call provided while my vehicle was there for a week when I got to dealer to pick up my car not have my kid in the car due to smell there was not one call provided while my vehicle was there for a week when I got to dealer to pick up my car the psi on tires was not what the recommended level should be which made me doubt the safety point inspection requested nor was I told that air filter was recommended to be changed never bringing my truck here again for service which is a shame because I was planning on purchasing a lot of parts that business will be taken elsewhere when I tried calling manager never received a call back a women kept telling me my car had already been picked up I understand with Covid it has been extremely busy but one courtesy phone call with updates would have been enough for us considering we spend over 500 on minimum work they had to do where the majority was in labor paid worst service I have ever received oh and adding that when I received my car no Covid measurements were taken no sanitation considering a lot of ppl may have been in my car had to take it in to wash More
by TAPIAALBERTO28
Employees Worked With
Jimmy and another women
