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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,661 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,661 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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August 28, 2020
Still have not gotten the proper bumpers for my truck as per my sales contract from May 2019. (14 months.) Poor communication and a lack of interest in fulfilling their contractual obligations gives me paus per my sales contract from May 2019. (14 months.) Poor communication and a lack of interest in fulfilling their contractual obligations gives me pause about having them service my vehicle. More
by Chreaton67Azmodeus
Verified Customer
August 27, 2020
The Jeep SRT was returned to me with a damaged vent and a loose antenna, damaged during a radio check. I'm afraid to take it back. loose antenna, damaged during a radio check. I'm afraid to take it back. More
by cgonzalez77
August 21, 2020
John and Mo’s team are the best. Best dealer i ever went. They were quick and resolved my issues quick. I would definately recommend this place to others They were quick and resolved my issues quick. I would definately recommend this place to others More
by JAY.JANG1987
Employees Worked With
August 21, 2020
Had to go there 5 times to pick up my spare key for my new truck. Every time I’ve went, they said they didn’t have it and must of misplaced it after I called the previous days to make sure it was in. Stil new truck. Every time I’ve went, they said they didn’t have it and must of misplaced it after I called the previous days to make sure it was in. Still never got an owners manual for my truck either. Service department are respectful but the people on the floor are very rude and full of themselves. More
by J.SELLERS033
August 20, 2020
Thank you to Mike Asatryn and his team for a great Service. Since Mike Took over the service department couple years ago he change everything to excellent!!! We love Dodge Van Nuys!!! Service. Since Mike Took over the service department couple years ago he change everything to excellent!!! We love Dodge Van Nuys!!! More
by amirboroumand
August 16, 2020
Employees are rude. Went for a simple oil change told 2 hours wait 4 and a half. Didn’t fulfill everything I was told they were gonna do for my car. Told I was waiting extra for the car wash...never did hours wait 4 and a half. Didn’t fulfill everything I was told they were gonna do for my car. Told I was waiting extra for the car wash...never did that. Literally had to track down an employee so they could just give me my car key because I saw it just sitting there. Not worth all the money I spent.. regret buying my car there and taking it for service. Won’t be doing that again. I would do 0 stars if it was an option. More
by rockola
Employees Worked With
August 15, 2020
One of the worst service experiences I have had. If it wasn’t for my prepaid oil change package I’d never go here again. My truck was left filthy upon delivery. I then complained that the wash that was pr wasn’t for my prepaid oil change package I’d never go here again. My truck was left filthy upon delivery. I then complained that the wash that was promised was obviously not completed. They had it for another hour until after 7pm when service was closed. Only to deliver a still dirty truck. I will likely not be back. Do yourself a favor and avoid this dealer. More
by HONDARIDER65
Employees Worked With
Alex was who I delt with and was great and very knowledgeable
