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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,661 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,661 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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September 26, 2020
I’m really disappointed about the amount I had to pay on my diagnose for my car. Not a good service. The car was dirty. my diagnose for my car. Not a good service. The car was dirty. More
by Elvira Hernández
Verified Customer
September 25, 2020
Horrible experience both times I have gone in. Neither time was the car washed like they said it would be. Which would be fine but do not tell me you will do that service. Last time they just sprayed tir time was the car washed like they said it would be. Which would be fine but do not tell me you will do that service. Last time they just sprayed tire shine on the tires and walked away. Literally still dripping down like gobs of icing when it was returned. I have pictures to document it all. Also they did not rotate the tires like they were supposed to. If you start cutting corners like this it makes me wonder how many things you guys don’t do properly. Avoid this shop if at all possible. More
by dvicktx5
Employees Worked With
September 23, 2020
Very good customer service. I received texts through out the service letting me know what’s going on with my vehicle. I was very satisfied with the service. the service letting me know what’s going on with my vehicle. I was very satisfied with the service. More
by berberyanelizabeth
September 20, 2020
My new vehicle was being serviced for a second time and was promised, for a second time, that it would be detailed since it was never detailed when I bought it 2 weeks ago. Just as before, my vehicle wasn’ was promised, for a second time, that it would be detailed since it was never detailed when I bought it 2 weeks ago. Just as before, my vehicle wasn’t detail when I picked up. Grease all over my hood, leather seats, and dirty floor mats with muddy foot prints. Unlike other dealership service departments who care about their customer’s property, Westbrook CJDR doesn’t use any protective barriers when they work on your vehicle, i.e. paper mats to cover your carpet or plastics to cover the seats. I highly recommend seeking service for your vehicle elsewhere. Westbrook CJDR has failed to provide top customer service and failed to uphold their promises. More
by DOCJIMENEZ09
Employees Worked With
Mike, Service Director
September 20, 2020
Great, friendly and knowledgeable service. The service was busy but the employee (Payman) he answered to all my questions. He patiently take care of everyone. was busy but the employee (Payman) he answered to all my questions. He patiently take care of everyone. More
by srahimi01
September 19, 2020
Everything is unorganized. Was told numerous times that I would get a loaner and come to find out when I walked in that the due bill was completely wrong from the get go without a loaner, and that I was goin would get a loaner and come to find out when I walked in that the due bill was completely wrong from the get go without a loaner, and that I was going to get an extra pair of wheel locks when they were already installed a week prior. Waited almost two weeks to get my windshield replaced due to a shipping issue from the dealer. Happy that I got a loaner vehicle, which was strange since it literally just came off the truck without being inspected by anyone from the dealership and still had the lockbox in the backseat.... More
by bokhchalian
Employees Worked With
Shadi Abdelhadi, Vikas Mehandroo
September 17, 2020
I bought a Jeep because I've always wanted a Wrangler, but I will buy a second Jeep because the service is so great. Johnny did a great job of keeping me updated on repairs timing, getting me to/from my h but I will buy a second Jeep because the service is so great. Johnny did a great job of keeping me updated on repairs timing, getting me to/from my home and the dealership promptly, and advising on what needed to be serviced. He's courteous and professional, and very clearly knows all the in's and out's of his job, all of which made it a very pleasant experience. More
by gracieledding
Employees Worked With
JOhnny Briseno
September 17, 2020
Eddie the service writer got me in and out for my tire without a hassel. It was a much better experience than I had at Dependable Dodge which gave me a hard time and turned me away. Thank you Eddie and Ru without a hassel. It was a much better experience than I had at Dependable Dodge which gave me a hard time and turned me away. Thank you Eddie and Russell Westbrook Chrysler Dodge Jeep RAM. More
by John G.
Employees Worked With
Eddie
September 17, 2020
Is there an option for 0 stars? The service department is a nightmare. They broke the latch to our Wrangler's soft top, "fixed it" but not there is air coming through. According to them, they cant do anyth a nightmare. They broke the latch to our Wrangler's soft top, "fixed it" but not there is air coming through. According to them, they cant do anything. Mike wasn't willing to budge with something when our advisor was trying to help us out. It's almost as if he was trying to make our lives impossible. Then my husband was asked if he wanted our Jeep washed before getting it back. So thinking it would be a quick thing he said yes. Two hours later, he was still waiting. So note to self, don't bother going for the care wash offer. If this was the only Jeep dealer, we definitely would be getting into something else. They NEVER provide a good experience here. I'm definitely switching dealers. More
by karinaperez1127
Employees Worked With
