Van Nuys Chrysler Dodge Jeep Ram - Service Center

Excellent service. Payman exceeded my expectation on the completion of service and time. Got the service and car wash completed before I thought it would be done completion of service and time. Got the service and car wash completed before I thought it would be done More

Spend a lot of money in service asked if they could wash the car one car was brought to me it was filthy dirty I asked the boy that brought the car can he wash the car and he tells me I don’t have time turn the car one car was brought to me it was filthy dirty I asked the boy that brought the car can he wash the car and he tells me I don’t have time turns around and walks away More

Notwithstanding the inconveniences of the present pandemic Benny, in the service dept., was welcoming and tried to be as helpful as much as possible. He was responsive to my needs. pandemic Benny, in the service dept., was welcoming and tried to be as helpful as much as possible. He was responsive to my needs. More

Took 22 month old (30,000 miles) Ram 1500 for service to resolve grinding noise in sharp turns. Determination that the rear differential needed replacement took 5 days. During the process I kept checking fo resolve grinding noise in sharp turns. Determination that the rear differential needed replacement took 5 days. During the process I kept checking for updates since none were offered without prompting. On at least 4 occasions I was told I would receive a call within a specified time frame. I was never called. After being told three different time frames for the procurement of replacement parts (ranging from 3 to 30 days), I decided to risk the drive back to NC for the repair. More

I waited the amount of time I was told it would take. Everyone is courteous. Even made me coffee. Waiting area is clean and comfortable. Everyone is courteous. Even made me coffee. Waiting area is clean and comfortable. More

I been having the same problem with my vehicle and service seems not able to fix a squeaky noise on my passenger chair and it’s been in the shop 4 times for the same issue! Terrible service ever!! service seems not able to fix a squeaky noise on my passenger chair and it’s been in the shop 4 times for the same issue! Terrible service ever!! More

I’ve gone to the dealership for maintenance on my relatively new pickup truck. The service advisers were communicative via text and call and were generally very nice and professional. I checked the p relatively new pickup truck. The service advisers were communicative via text and call and were generally very nice and professional. I checked the prices they charged for services against a mechanic I know for a long time and trust and they check out. Slightly above market average but well within range of normal, especially considering that they are liable and must warranty their work as a dealership. More recently I had an issue with my truck that put it out of commission for a long time and was very frustrated that I was without a loaner or rental vehicle for 2 weeks before it got solved. At first I was mad and disappointed dealership and its employees, but then came Michael Gonzalez. He’s the customer relations manager, and he helped me out and went above and beyond the call of duty by giving me his own company Jeep Grand Cherokee to drive home with immediately and went to work on getting me a replacement truck. Then he even pulled through on that! Got me a temp replacement that’s even better than my own. Overall I’m very happy with my experience at Russell Westbrook Chrysler Jeep Dodge Ram, especially because of the efforts and care of Michael Gonzalez. More

I called to make a reservation for a recall notice. Dropped off the car for the repair oil change and tire rotation. Left the car for 1.5 days. Upon pick up found out the recall notice part was not in Dropped off the car for the repair oil change and tire rotation. Left the car for 1.5 days. Upon pick up found out the recall notice part was not in stock and the repair was not made. No call nothing was made to advise me of this. Now have to take the car back again when the part becomes available. Was specifically told the part was in stock to do repair More

The dealership was great. It was my first time using them as I just moved from Chicago to LA. All in all a nice group of employees. them as I just moved from Chicago to LA. All in all a nice group of employees. More