Van Nuys Chrysler Dodge Jeep Ram - Service Center

Took my car for a simple oil change came came back the next day home with a broken hood latching wire. I was told it was fried. next day home with a broken hood latching wire. I was told it was fried. More

Been working with Jimmy in the service department. He has been so helpful and easy to work with. He helped me every step of the way. Always got back to me quickly when needed. been so helpful and easy to work with. He helped me every step of the way. Always got back to me quickly when needed. More

The tire pressure light on dashboard was still on after service with no feedback or warning about my concern. I had to return the next day in which a service agent simply added air, again, not fully inspec service with no feedback or warning about my concern. I had to return the next day in which a service agent simply added air, again, not fully inspecting the tires. Turns out there was a nail in my tire which caused a full flat in the middle of the road two days later. Their sloppy work is hazardous and could’ve severely caused harm to my vehicle. More

It seems like my service advisor only wanted to have a lot of unneeded service work done, and was not concerned about the problem I brought it in for. I declined the services and took it to a different m lot of unneeded service work done, and was not concerned about the problem I brought it in for. I declined the services and took it to a different mechanic who said the recommended services were unnecessary. I won't go back here. More

My car has a major scratch on the back side passenger door. When I dropped off my vehicle my car did not have any scratches and now they don't want to be responsible and fix it. door. When I dropped off my vehicle my car did not have any scratches and now they don't want to be responsible and fix it. More

I purchased my car in December 2019 and had my first experience with the Service Department. As with my first experience last year, I was just as pleased with my recent visit. Rogelio is a pleasure to w experience with the Service Department. As with my first experience last year, I was just as pleased with my recent visit. Rogelio is a pleasure to work with. Everyone at Russell Westbrook CDJR is fantastic! More

Benny was helpful and friendly. Prices for service is a bit high but ultimately every thing worked out. Not sure what else to say tho. bit high but ultimately every thing worked out. Not sure what else to say tho. More

Sooooo slow and Jimmy had a very bad attitude. I spent 3 hours just for a single oil change. I wouldn’t recommend it to be honest. hours just for a single oil change. I wouldn’t recommend it to be honest. More

Everything was great friendly and nice! Service department line was quick and attentive and took good care of me and got me a quick appointment! department line was quick and attentive and took good care of me and got me a quick appointment! More

The service advisor Alex is always very helpful when it comes to me asking him questions about my car. He always helps me out and keeps me updated throughout the whole process. : ) comes to me asking him questions about my car. He always helps me out and keeps me updated throughout the whole process. : ) More