Van Nuys Chrysler Dodge Jeep Ram - Service Center

Besides the automated text message system that can make any client confused, the staff and the humans involved un the whole process were very helpful! any client confused, the staff and the humans involved un the whole process were very helpful! More

Getting an appointment was easy, the staff were very courteous, COVID safe and did their best to get the necessary work done as quickly as possible courteous, COVID safe and did their best to get the necessary work done as quickly as possible More

My service advisor was nice but for whatever reason on that day it was hard to reach anyone at the dealership. I could not get anyone to answer from sales or from service. I have been able to reach them s that day it was hard to reach anyone at the dealership. I could not get anyone to answer from sales or from service. I have been able to reach them since but I had to take an Uber to the dealership before it closed to get the status of my vehicle, which had barely been looked at upon my arrival. More

I was not happy with the service dept. They had my car for 4 days before they called to tell me what was wrong with it. When you get there, they set-up on a text message that’s supposed to help with commu for 4 days before they called to tell me what was wrong with it. When you get there, they set-up on a text message that’s supposed to help with communication, but if you send questions through, no one ever answers them. They also started some maintenance repairs before they discussed the price with me, so I was stuck paying for something I would have not to approved otherwise. It is extremely hard to get your service advisor on the phone. It just wasn’t a good experience. More

My jeep had a recall. Soon discovered that one My jeep had a recall. Soon discovered that one upgrade had been overlooked. Brought it back and was told it would take 8 hours, but there were no My jeep had a recall. Soon discovered that one upgrade had been overlooked. Brought it back and was told it would take 8 hours, but there were no loaners. Complete day wasted due to a service error More

Great guy! He helped me with my vehicle right away, did not have to wait at all. I would recommend him. He is very helpful!!! not have to wait at all. I would recommend him. He is very helpful!!! More

I had the pleasure of working with Payman and Mike during my most recent visits. Talk about a professional staff. They were attentive, knowledgeable, and made some great suggestions to solve my issues. Pe my most recent visits. Talk about a professional staff. They were attentive, knowledgeable, and made some great suggestions to solve my issues. People really make the difference and these two individuals have sold me on the quality of this dealer. I will be gladly coming back to this dealer for future needs. More

Hector was helpful, efficient, got my car back earlier than expected. Routine oil change, tire rotation, and differential and the rest. Issues were taken care of and car washed! than expected. Routine oil change, tire rotation, and differential and the rest. Issues were taken care of and car washed! More

I love dealing with them. They make everything fairly smooth. I would reccomend them to anyone. Even the service department is well run, even now during Covid smooth. I would reccomend them to anyone. Even the service department is well run, even now during Covid More

I went in for a diagnostic, Eddie the service representative called me and said it was gonna cost 15000 to fix and had like 30 codes,I show up and to pick up my truck they didn't want to give me representative called me and said it was gonna cost 15000 to fix and had like 30 codes,I show up and to pick up my truck they didn't want to give me the print out with codes and then he said they couldn't print them out because it was an old scanner,they offer pics of the codes after I said as long as the pics had the truck info I was ok,then 10 min later they said that the truck magically clear the codes and nothing was wrong with it,I never got my diagnostic print out and charge 195 dlls still for it,forgot he offer to buy my truck for 7000,that was weird if it was gonna cost 15000 to fix why you offer 7000,bad services, liars and they take advantage of people. More