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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.1
2,661 Reviews

2,661 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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November 06, 2020

Waited a while to pick up car. Problem is that I had to return to service car after I had just picked up car only a few days prior. Service light came on after I picked up car from service. Then had to wai More

by sanchezc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2020

Service was great and I was able to get my car as quickly as possible. Mike was very kind and helpful with what I needed. More

by busytash305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2020

Car was returned unwashed and seemingly without any service having been carried out. Intdictor warning lights with still showing. Worst service experience with any manufacturer so far. More

by Joel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello Joel, We strive to provide a 5-Star experience, including the highest quality service. Our service director, Mike Astrayan, would like to speak with you to learn the details of your visit. Please reach out to him at mikea@russellwestbrookcdjr.com or at our dealership. Regards, Russell Westbrook CDJR

November 04, 2020

Best in classBest in class Best in classBest in Best in class Best in class Best in class Best in class Best in class Best in class Best in class Best in class Best in class More

by JOELTEJEDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Havee , Juan Del Rio
November 03, 2020

They attempted to sell me new tires saying that those that I had were unfixable (two of them kept deflating). I ended up taking my vehicle to a tire shop and they charged me $20 to get the two nails out More

by JP de los Rios
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2020

They were very helpful and very quick to fix my car, even though they had a lot of costumers. The service was very decent and the price was very affordable. Great service! More

by emma aliano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2020

Had great help fast shape and very friendly service this what my 2nd time in for service i i must say i give them a + More

by rbgpbold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris and hector are top notch
November 02, 2020

Super easy to get my recalls taken care of, scheduled a quick appointment, dropped my jeep off and picked it up later the same day! Thank you Payman! More

by ARAKALAIDJIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payman
October 31, 2020

Vahe , (Eddie) Gabrielyan , Service Advisor Expert, Did an awesome Job !!!! 10 I drove in my 2019 Dodge Grand Carvan GT on Sunday to see if I could get the oil changed because I was buying gas More

by ADRIAN F.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vahe Gabrielyan,Service Advisor Expert
October 31, 2020

Very pleased with the customer service. The “no appointment needed” service was convenient and worked as advertised. The service was completed under the estimated time. Mike A. was a pleasure to wo More

by mmilkovich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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