Van Nuys Chrysler Dodge Jeep Ram - Service Center

I purchased my wrangler at this dealership, and I came in with an issue, that has been annoying for awhile, and when I take it in, the transmission mechanic, says he couldn’t hear the noise, I still have to with an issue, that has been annoying for awhile, and when I take it in, the transmission mechanic, says he couldn’t hear the noise, I still have to issue, I’m very disappointed that customer service wasn’t extended to make sure I was a happy satisfied Russle Westbrook customer, and my “driver train warranty is getting close!!! More

Benny was very polite and quick in helping me get myself vehicle serviced and back the same day. I was also very please upon realizing my car was washed as a courtesy. Thank you so much! vehicle serviced and back the same day. I was also very please upon realizing my car was washed as a courtesy. Thank you so much! More

Your prices are too high. And it took two days to get my car back and nobody called me to give me an update because the day after I left it to be repaired was my service rep’s day off. Seriously. If I had n car back and nobody called me to give me an update because the day after I left it to be repaired was my service rep’s day off. Seriously. If I had not called to find out my car’s status it probably would have been there even longer. It’s out of warranty so I won’t be back More

This dealership service department 'is incompetent at best. I took my truck in which is still under warranty for dead battery. After holding on to my truck for 2 days they advised me it wasn't my battery best. I took my truck in which is still under warranty for dead battery. After holding on to my truck for 2 days they advised me it wasn't my battery and that my radio need to be updated. Two days later I got stuck at work again with a dead battery. So I decided to have autozone check my battery, and sure enough the battery was bad... I also isolated the battery and check it and again it was low voltage. So I called the service department and they were extremely rude and condescending. I explained to them that I need my car for work and I can't keep getting stuck. The advisor told " let's remember you need us we don't need you" how unprofessional after spending $62,000 on a car..I'm surprised an autozone technician was able to figure it out but a dealership service department couldn't. Glendale Dodge diagnosed and fixed the problem in 6 hours from now on I'll be going there. More

Great services and fast work. Especially a big thanks to Paymon. He is very patient and gives extra time to work with us. Defiantly worth the long drive here. Paymon. He is very patient and gives extra time to work with us. Defiantly worth the long drive here. More

this is the second time a simple oil change has turned into a week long saga in which I am unable to get information about what has happened to my car. That, and the fact that the customer facing staff ar into a week long saga in which I am unable to get information about what has happened to my car. That, and the fact that the customer facing staff are so clearly not following social distancing and masking guidelines is kind of astounding. And no, wearing a mask over your mouth with your nose hanging out is not consistent with the guideline, it is ineffective and makes you look stupid. More

I was very happy with my service. Payman was very friendly and helpful. He helped me make my time more efficient by reminding me I was due for an oil change (which I came in for another reason). This friendly and helpful. He helped me make my time more efficient by reminding me I was due for an oil change (which I came in for another reason). This saved me time by not having to come right back in again. He also helped with a ride while I waited for my car to be serviced and made aure ir was completed before my work meeting. More

Customer service from the rep was under par, not friendly like some of the other reps. He did his job but his attitude was very cold. like some of the other reps. He did his job but his attitude was very cold. More

Great customer service, friendly staff ,David and Nas took care of me like I was family , would recommend this dealer to a friend or family took care of me like I was family , would recommend this dealer to a friend or family More