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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.1
2,661 Reviews

2,661 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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January 13, 2021

Worst sales team ever. Once i gave them my $12,000 they treated me like they dodnt care about me or my issues. I had to get Chrysler corporate involved. Will never do business here for any reason More

by ADAMEISINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Mario Garcia, Omar Hernandez, Reza Shahriar, Shayan Ghelichkani, JOhnny Briseno, Sia Raissian, Jason Farhat, David Flores
Jan 27, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, Exceptional customer service is important to us. Our team strives to provide a 5-Star customer experience to our customers. If you felt that wasn't the case, we would like to know the details of your visit. Please reach out to a member of our team when you find the time. Regards, Russell Westbrook CDJR

Jan 27, 2021 -

ADAMEISINGER responded

I was treated rudely and told that the issued i had vould not be resolved by the dealership because i bought the truck as is. Chrysler corporate office made the dealership fix the issue. I gave the dealership $12,000 and was treated like my concerns didnt matter

January 12, 2021

Waited all day and hade a appointment and didn't even get the work done right definitely not going back to this shop and don't recommend to anyone More

by Carlos15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2021

Good service and communication with all staff at the dealer I got my car service fast.I i I I I I I I I More

by gas23lalo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Klaumenzer
January 10, 2021

The price of service was out of bounds. I will never service my car at Russell Westbrook again. I was directly lied to as to what services were “required.” More

by RJROME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2021

I had an amazing experience here with the service department. They took care of my Jeep quickly and provided excellent service. This type of service is reliable and the employee was extremely accomod More

by SAVANAVIVAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sia Raissian
January 08, 2021

Hector and Peyman are the best Service advisors I have dealt with at any dealership. They are responsive, knowledgeable and friendly. Pleasure to work with! More

by Dinat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector & Peyman
January 08, 2021

I leased my Jeep from Westbrook. I’ve taken it for service and warranty repairs a few times for minor issues. The service department is top notch and ONLY because I had the pleasure of dealing with Pa More

by EVAAVO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payman, service advisor.
January 07, 2021

Auxiliary port (and 12v socket) still don’t work. Also Auxiliary port (and 12v socket) still don’t work. Also got the text that it was supposed to be ready, but it was not ready when I arrived about an More

by ericalynn012
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Hector
Jan 11, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, Our team strives to provide a smooth and quality service. Our service director, Mike Astrayan, would like to speak with you to learn the details of your visit. Please reach out to him at mikea@russellwestbrookcdjr.com Regards, Russell Westbrook CDJR

January 06, 2021

Alex was very helpful. Answered all my questions and helped me the whole time my car was in service. Was able to take my vehicle in quickly as well. More

by Misrael-Tombs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Jean-Baptiste
January 03, 2021

Haven’t done what I asked for. Even they call and ask for it but haven’t done the job although they charge me with 40 $. More

by gevork.v
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know the name, Mario Garcia
Jan 06, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, Our team strives to provide a smooth and quality service. Our service director, Mike Astrayan, would like to speak with you to learn the details of your visit. Please reach out to him at mikea@russellwestbrookcdjr.com Regards, Russell Westbrook CDJR

Jan 07, 2021 -

gevork.v responded

Sorry for not to be satisfied with the service I took.

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