Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,661 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
2,661 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
Sort by
January 27, 2021
After comparing prices with different dealerships for pricing in service I wouldn’t recommend it. It’s overpriced and the time was too long for service pricing in service I wouldn’t recommend it. It’s overpriced and the time was too long for service More
by joseruiz1818
Verified CustomerEmployees Worked With
January 27, 2021
This was my First schedule service. The service was prompt and I was offered an Uber ride home while I waited which was much appreciated! prompt and I was offered an Uber ride home while I waited which was much appreciated! More
by QCDAWKINS
Employees Worked With
January 27, 2021
The dealership is awesome! Special mention to Payman who happens to be a service consultant. Very efficient guy and was on top of the client’s needs. happens to be a service consultant. Very efficient guy and was on top of the client’s needs. More
by bethguillen
Employees Worked With
Payman of service dept.
January 26, 2021
The process is pretty good besides your overpriced labor. The representative was amazing but I am Not satisfied with dealer prices. Once again the rep was good but I feel Scammed by the dealer prices The representative was amazing but I am Not satisfied with dealer prices. Once again the rep was good but I feel Scammed by the dealer prices More
by DarnellMartin1989
Employees Worked With
January 26, 2021
Had a great experience, had an unexpected tow and was met by a friendly staff following CoVid guidelines. They hired me an a uber to get to work and called me promptly when my vehicle was repaired. To my sur by a friendly staff following CoVid guidelines. They hired me an a uber to get to work and called me promptly when my vehicle was repaired. To my surprise they had given my Jeep a bath and explained in detail what they did to fix my issue. I was very impressed! More
by Fineartlori
Employees Worked With
January 25, 2021
Was a bit slower than I had hoped but overall quality service. Took about 2hrs for an oil change. I was the first appointment of the day. service. Took about 2hrs for an oil change. I was the first appointment of the day. More
by t_demorest
Employees Worked With
January 23, 2021
On my visit at Russell Westbrook dealer, I received excellent service and they finished the service before the promised time. The service agent who helped me was very professional and advised me about excellent service and they finished the service before the promised time. The service agent who helped me was very professional and advised me about other work needs to be done on my vehicle. Thank you. More
by Gelilatekeda
January 23, 2021
Service rep. was very patience and respectful. They did all they could to repair the issue. The issue seemed remedied. Though my gas mileage was suspicious. all they could to repair the issue. The issue seemed remedied. Though my gas mileage was suspicious. More
by MARLINE.SMITHFR
Employees Worked With
Benny
January 23, 2021
One things is consistent which is poor customer service. Every time I bring my car in there is an issue with customer service. Most of the time it’s lack of follow through and under delivery of service. Thi Every time I bring my car in there is an issue with customer service. Most of the time it’s lack of follow through and under delivery of service. This time they are missing records which I knew would happen at time of lease purchase. I bought additional package to include oil change and maintenance plus the jeep wave was included. Anyways they of course say they have no record of my purchase of the maintenance package. So it’s an ongoing issue and when I call they transfer me around and around and I never get through to anyone. The only reason I a deal with them is because my maintenance package. After this lease I will not use them ever again. More
by AM
Employees Worked With
January 20, 2021
Hector was my service advisor he has been keeping up and letting me know everything about my car from day one supply me with the rental while my car was being fixed A+ service thank you for the great servic letting me know everything about my car from day one supply me with the rental while my car was being fixed A+ service thank you for the great service ... More
by rbgpbold
