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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,661 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,661 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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February 25, 2021
Excellent service from Service Advisor Payman Arjang and his co workers. Quick oil change and car wash. Friendly and Professional. End end end end end his co workers. Quick oil change and car wash. Friendly and Professional. End end end end end More
by dgweber21
Verified CustomerEmployees Worked With
Payman Arjang
February 24, 2021
I had to have my car serviced unexpectedly and there was very poor customer service and communication with my service agent, Eddie. Before my car was even looked at he said they’d need it until the followin very poor customer service and communication with my service agent, Eddie. Before my car was even looked at he said they’d need it until the following day. Once he did a scan, he said the same and told me he’d update me later in the day, 8 hours went by and I had to call myself for the update. He said he’d told me he’d ‘maybe’ have an update, which was not the case. But who says that anyway? The car clearly hadn’t been looked at after a full day. Don’t have me make an 8:40am appointment and then not look at the car until the following day. You shouldn’t assume people can go days without their car, especially during Covid. I also received an auto text saying if I had questions on status, to reach out. I sent a text twice with no reply. The following day I once again had to call for the update and was then informed a part had to be ordered, keeping my car yet another full day. Had it been looked at on the day of the appointment, it would have been ready a day earlier. He was rude in his demeanor. I will likely go to another location in the future. More
by lexylex
February 23, 2021
I thought the check in process was efficient. It was nice that they checked my tire pressure and provided a curtesy car wash before I checked out that they checked my tire pressure and provided a curtesy car wash before I checked out More
by MH
February 20, 2021
Was not told correct information when I made Appt thus ruined my plans for the day then waited a long time for my Uber pick up- I think they forgot to place pick up. Also I had to follow up in later after ruined my plans for the day then waited a long time for my Uber pick up- I think they forgot to place pick up. Also I had to follow up in later afternoon to see when car would be ready More
by Carla
Employees Worked With
Alex
February 19, 2021
Great service and they were quick about it too! They gave me recommendations and prices to get my car back into shape. They even washed my car after everything was fixed at no extra charge. me recommendations and prices to get my car back into shape. They even washed my car after everything was fixed at no extra charge. More
by Herrera1
Employees Worked With
Other Employees :
A service porter helped me out he said his name was Hector, pretty great guy and very helpful.
February 18, 2021
I am not a happy Jeep customer. I had a problem with axle seals that was fixed under my extended warranty which caused damage to parking brake shoes. Mopar customer service to me was very bad , supervisor w seals that was fixed under my extended warranty which caused damage to parking brake shoes. Mopar customer service to me was very bad , supervisor would not even call me back. Paid extra for a CPO vehicle. Mopar does not care about customer satisfaction. My Wrangler has only 55k miles and I have had to have a major engine repair and now these axle seals. This is my first Mopar vehicle in 40 years. Not to happy with the experience. More
by Nowork825
Employees Worked With
Benny
February 15, 2021
I would recommend friends and family to this dealership for service and sales they take care of you like a family member prices are great for service and sales they take care of you like a family member prices are great More
by VUVERZHAM
Employees Worked With
February 15, 2021
Alex was incredible! He was polite and attentive; he went above and beyond during this difficult situation. My wife and I enjoy working with Alex. above and beyond during this difficult situation. My wife and I enjoy working with Alex. More
by Zellhd
February 13, 2021
Great service and follow up. Happy with all repairs. Will use again. Great service and follow up. Happy with all repairs. Will use again. Thanks use again. Great service and follow up. Happy with all repairs. Will use again. Thanks More
by go_intl
February 13, 2021
Still having the same issue I went it for. When picking up car keys were just handed unable to find location of car. No directions given up car keys were just handed unable to find location of car. No directions given More
by S
Employees Worked With
