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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,661 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,661 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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March 29, 2021
Communication was terrible. Never got a call on status until I complained up the chain of command. Kept car for 2 weeks to diagnose a check engine light. Will not recommend. until I complained up the chain of command. Kept car for 2 weeks to diagnose a check engine light. Will not recommend. More
by Willows mom
Verified Customer
March 29, 2021
I ask to get a full syntheic oil change they told me it will be over $100 I showed them the mopar coupon full synthetic oil for 49.99. And he printed out the service contract I trusted him but when I read will be over $100 I showed them the mopar coupon full synthetic oil for 49.99. And he printed out the service contract I trusted him but when I read it said partial syntheic oil which is cheap oil for my working truck I put over 300 miles a week so I need full synthetic so I went back to him and ask him to change it to full syntheic he told me he can't change it becuase I'll lose my spot which I waited over 2hrs he said he will make sure I get full syntheic but I'm not stupid I didn't receive full syntheic and just because I didn't pay full price becuase of my coupon he gave me cheap oil like xxx More
by lovelyy25bee
Employees Worked With
Alex
March 28, 2021
Alex J was an Excellent advisor when it came to my Chrysler 300 S 2015 he was patient and made sure that everything was handled correctly I give him 10 stars. Thank you again Alex for all your great c Chrysler 300 S 2015 he was patient and made sure that everything was handled correctly I give him 10 stars. Thank you again Alex for all your great customer service More
by ChryslerJ58
Employees Worked With
Alex J/Advisor
March 27, 2021
We bought our Renegade here and service it here. We had an issue with the engine. Payman and his crew finally figured it out and fixed it. an issue with the engine. Payman and his crew finally figured it out and fixed it. More
by gsakers001
March 26, 2021
Dealership was good. Alex in service was amazing. He made the whole process easy and seamless and painful. He kept us informed about our vehicle progress through the experience. He was such a delight to work the whole process easy and seamless and painful. He kept us informed about our vehicle progress through the experience. He was such a delight to work with during the process. Very professional. More
by Yup
Employees Worked With
Alex Jean Baptiste
March 26, 2021
I hate going in everyone just seem like they hate working there. Alex help and yeah he was great & quick to get me out thanks! there. Alex help and yeah he was great & quick to get me out thanks! More
by Juan_lopez5688
Employees Worked With
March 25, 2021
Quick, fast and friendly service. Went in the morning and got my car back in the afternoon at the time the mechanic had specified. Amazing customer service got my car back in the afternoon at the time the mechanic had specified. Amazing customer service More
by RAACHNESS927
March 25, 2021
4th time bringing my car in for the same issue. 2nd time getting the steering damper replaced. Apparently the scenario couldn’t be duplicated but it same problems occurred 5min after I picked up the car. Ha getting the steering damper replaced. Apparently the scenario couldn’t be duplicated but it same problems occurred 5min after I picked up the car. Have videos AGAIN to show the problem. Still unsafe to drive my car but it’s ok to give it back to me like that I guess. No response from the service team after leaving 2 messages. Awesome customer service 👏🏻 More
by zbestballer1223
Employees Worked With
Don’t remember/don’t care
