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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,661 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,661 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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April 07, 2021
Vahe is terrific! First time service at RW for me; I’ll be back to see Vahe. Love the Uber ride home too! Super idea. be back to see Vahe. Love the Uber ride home too! Super idea. More
by Andyaa
Verified Customer
April 07, 2021
Never Again!These guys are dirt bags, liars and Never Again! These guys are dirt bags, liars and thieves. After being told that my Jeep Grand Cherokee needed Brake Pads all the way around and new Never Again! These guys are dirt bags, liars and thieves. After being told that my Jeep Grand Cherokee needed Brake Pads all the way around and new front rotors (at a cost of over $1600.00), and being advised, in writing, that the car was unsafe to drive, I found out from a trusted independent that the rotors just needed a minor resurface and that the brake pads were fine and definitely not cracked, plus they had well over 80% front and 50% rear remaining! Cost out the door was less that $400.00! The Service Writer (Vahe) started upselling service from initial contact. After refusing the service and refusing (and having the "free" multipoint inspection fee of $140 waived by the service manager, who tried to justify the charges as reasonable), I left. They also tried to rip me off for an exorbitant amount for fuel filters. Never again. Stay away from this dirty, low end dealership! More
by luibear
Employees Worked With
Vahe Gabrielyan
April 05, 2021
Told service writer, Alex that my 2019 Ram windshield sprayer wasn't working. The quote to fix it was $572.93 I declined the repair. A friend of mine opened my hood, looked under the cowling and discove sprayer wasn't working. The quote to fix it was $572.93 I declined the repair. A friend of mine opened my hood, looked under the cowling and discovered a hose was disconnected! Doesn't say much for your service personnel! Tell me what would you do??? I spent $474.27 on a transmission service that day! More
by TRAILERGirl
April 04, 2021
A regular maintenance service: dealership provided Uber transportation to and from: service rep discussed maintenance options available: a no stress environment- Demanding word number requirements i transportation to and from: service rep discussed maintenance options available: a no stress environment- Demanding word number requirements in “Your Review” and failing to accept the review as written is.nonsense: If you don’t like the review as written, demanding “more”, you diminish its credibility. More
by jpncarp
Employees Worked With
April 02, 2021
I loved it so much, especially all the services that they have, including the attention they give you. The area was clean and when they told me when my car would be ready it was on time. have, including the attention they give you. The area was clean and when they told me when my car would be ready it was on time. More
by aure_roquero
Employees Worked With
April 02, 2021
Worst customer service I have ever received. I will tell everyone I know to avoid this dealership. No one should be treated the way your service department treats customers everyone I know to avoid this dealership. No one should be treated the way your service department treats customers More
by NSF.FRENCHY
Employees Worked With
Other Employees :
Eddie from service was the most unprofessional person In the dealership. He needs a new job , Julio Rodriguez, Raed Malaeb, Mickel Sophoclis, Alex Klaumenzer
March 31, 2021
I appreciate how helpful, honest, and thorough Eddie was with us in helping fix our truck’s issue and he was extremely knowledgeable with our vehicle!! We will continue to come back and only work/ask for Ed with us in helping fix our truck’s issue and he was extremely knowledgeable with our vehicle!! We will continue to come back and only work/ask for Eddie. Thank you Eddie!! :) More
by susanagarcia163
Employees Worked With
Vahe Eddie Gabrielyan
March 30, 2021
I was very unhappy with my service and unfortunately will not be returning. I came in for the first time for a routine oil change and tire rotation. Initially, Payman, the man who helped me was very abrasive not be returning. I came in for the first time for a routine oil change and tire rotation. Initially, Payman, the man who helped me was very abrasive about some miscommunication about what color my car was. I brushed it off however, I did not appreciate his tone or how he insisted in pointing put that I had told him my car was purple. After hours of service, i picked up my vehicle only to receive a note that the tire rotation was not completed due to a lug nut being stripped and needing to be broken. The car was in service from 9am-3pm, i was extremely disappointed that you all kept the car that long and it was not services completely. I would have expected a call to at least let me know why the rotation would not be completed or/if I was interested in the service being done at whatever cost. But instead this feels like a waste of my time. Lastly, typically when I have gotten my car serviced there is a car wash offered or complimentary. Again, the car having been in your possession that long i expected better. More
by romnoemi
Employees Worked With
Payman
March 30, 2021
I went for an oil changed and dropped off my car before 9am. I called back 3:45pm and said my jeep will be ready in 15mins. No xxxx! They release my car at 4:30pm. It took the whole day to do an oil change 9am. I called back 3:45pm and said my jeep will be ready in 15mins. No xxxx! They release my car at 4:30pm. It took the whole day to do an oil change. What kind of service is that? More
by Rhon
