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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,661 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,661 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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May 27, 2021
Sales rep Vahe was rude calling me “Hun“ From the moment I walked in Vahe demeanor wasn’t welcoming. I had my rims fixed the day before because I am returning my lease my vehicle was return with scratches. I walked in Vahe demeanor wasn’t welcoming. I had my rims fixed the day before because I am returning my lease my vehicle was return with scratches. I had pictures he kept saying one scratched was there in the picture and I told him I would agree but the others were not. Instead of bringing his supervisor he continued to be rude. I’m not sure why he’s in customer service. I will YELP about this experience and express to people how an employee can’t get a woman name right but rather call her “Hun”. Additionally, I was told my car would be ready in 1.5 hours instead at almost the 2 hour mark I had to remind him the status of my vehicle. His first response was has it been two hours, instead of sure miss let me look into it. He told me to go back and sit down and he’ll get back to me. That’s when he proceeded with this “Hey hun come here it’s ready.” I am not sure why men thinks it’s okay to call customers hun. He had enough time to check on my vehicle had he been working instead of being on his personal phone. Check your cameras. He’s busy to keep up with the status of customer vehicles but not busy for personal calls. I find it interesting that his name isn’t even listed on the service tech. More
by sandoval_d
Verified CustomerEmployees Worked With
Vahe
May 27, 2021
Great and friendly service their employees are very dedicated to their customers the location is very accessible and really close to my home and the price was right. dedicated to their customers the location is very accessible and really close to my home and the price was right. More
by Williamcoreas
Employees Worked With
Paymen
May 26, 2021
My service advisor was Alex. Or Armen depending. And once we found each other he did an amazing job of taking care of my needs. I brought the car in Friday at 11 AM but I needed it for the weekend and he mad we found each other he did an amazing job of taking care of my needs. I brought the car in Friday at 11 AM but I needed it for the weekend and he made it happen. My car has something loose and two technician said they couldn’t find it but Armen said he will handle it next time I’m in. More
by Sean
Employees Worked With
Alex / Armen. ??
May 25, 2021
Seem to have a misunderstanding in the beginning but Payman was quick to resolve the issue. Thank you, I appreciate the service and the follow up care. Payman was quick to resolve the issue. Thank you, I appreciate the service and the follow up care. More
by ecwest1
Employees Worked With
May 24, 2021
The process of purchasing our car was made easy by the sales staff at Russell Westbrook CDJR. There was no undo pressure to make the purchase. In the end I was happy with the purchase price and the deal m sales staff at Russell Westbrook CDJR. There was no undo pressure to make the purchase. In the end I was happy with the purchase price and the deal made. More
by Steve P
Employees Worked With
Other Employees :
5 stars for our sales person. First name Mack. Not sure if last name. , Julio Rodriguez, Raed Malaeb, Mickel Sophoclis, Alex Klaumenzer
May 21, 2021
What’s the point in taking my car to get “fixed” if it was given to me back with the same issue. Twice. Then not being helped properly by the department and always being put on hold or being clicked on. was given to me back with the same issue. Twice. Then not being helped properly by the department and always being put on hold or being clicked on. More
by aedwin0226
Employees Worked With
May 21, 2021
Great service! Rogelio was definitely very helpful and professional. Service was done in one hour, perfect time and very convenient for me.Thank you so much. professional. Service was done in one hour, perfect time and very convenient for me.Thank you so much. More
by LEYDISSUAREZ
Employees Worked With
Rogelio
May 21, 2021
This dealership provided me with the worst customer service I have ever received from a car dealership. The staff is very rude, and acted as if I was putting some massive amount of stress on them by br service I have ever received from a car dealership. The staff is very rude, and acted as if I was putting some massive amount of stress on them by bringing my buisness to this location. Upon arrival at least 6 employees were sitting at their windows on their phones.. not one of them looked up to great me or offer assistance until I said "can I please have some help". I will never bring my vehicle to the Russell Westbrook location again. More
by Jacob Hardesty
Employees Worked With
May 20, 2021
Service advisor was very rude when dropping off and picking up, did not communicate when the vehicle was ready. When picking up vehicle other employee refused to help. picking up, did not communicate when the vehicle was ready. When picking up vehicle other employee refused to help. More
by J Meza
Employees Worked With
Alex
