Van Nuys Chrysler Dodge Jeep Ram - Service Center

I Came in for an oil change and recalls. The work was done on time. The work was done on time. More

Benny is the best i love the guy please let him know nick thinks he is the best nick thinks he is the best More

Friendly efficient service Thoroughly explained all the details of my car’s needs. Follow-up was excellent details of my car’s needs. Follow-up was excellent More

Lack of respect for customers Zero communication You get treated like crap Week and a half to do a 2 hr job get treated like crap Week and a half to do a 2 hr job More

Hector was great. always willing to help. Very knowledgeable. Very, very very very good communication. always willing to help. Very knowledgeable. Very, very very very good communication. More

Very fast with the Service,respectful,& kept me updated at all times. Done when said said they would at all times. Done when said said they would More

Very satisfied with the dealership and the service…. My service advisor Roger was great…. Very communicative in terms of the work that had to be done and when the car would be completed…. My service advisor Roger was great…. Very communicative in terms of the work that had to be done and when the car would be completed…. More

great service and attention, i was happy with my experience. don’t have any notes experience. don’t have any notes More

Easy to park, and check in with service team member. Payman was super helpful and professional Payman was super helpful and professional More

What an appalling and furious experience with their service department. I made an oil change appointment a week in advance. Scheduled for 9am, with traffic delays I arrived at 9:30am. The service advis service department. I made an oil change appointment a week in advance. Scheduled for 9am, with traffic delays I arrived at 9:30am. The service advisor, Payman Arjang, tells me that they need 3 to 5 hours to do the oil change. Shocked, I asked him why and he said there were many cars ahead of me. I agree to leave the car with them but before I do, he tries to sell me additional service routines ranging from $200 - $500. I decline. I return at 2:30pm and see that my car is just exiting their service garage. I go inside to tell him that I see my car and ask him to confirm if it's ready. Without making eye contact with me he tells me he's “waiting for the paperwork”. Another 10 minutes pass by and he tells me it's ready. Without receiving any paperwork from his attendants. As I leave their service office he gives me the most fake, nonchalant “have a nice day” line. I gave him, his entire staff and their service manager a well-deserved piece of my mind. They are either overbooking their appointments or do not have enough techs working during their service hours. Incredible that they need 5 hours to do an “express oil change”. No service, no care, no class whatsoever. More