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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,606 Reviews
Call Service Center (855) 298-3373

2,606 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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January 13, 2024

Easy to take care of vehicle problems Service advisor knows how to address my problem More

by CATHY7551
Recommend Dealer
Yes
Employees Worked With
Benny
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Jan 13, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Cathy - Thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with the Van Nuys Chrysler Dodge Jeep Ram team. Drive safely, and we hope to see you back again down the road!

January 13, 2024

Staff was polite but had to wait an additional 40 minutes after oil change was complete because Vahe was out to lunch and 3 other service advisors refused to accept my payment and release my keys until Vahe More

by adamstansel
Recommend Dealer
No
Employees Worked With
Vahe Gabrielyan
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Jan 13, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Adam, I'm sorry to learn about your extended wait time after the completion of your oil change. We aim for efficiency and respect for our customers' schedules, so it's disappointing that we fell short in this instance. Your feedback is valuable as we strive to improve our service experience. Please feel free to reach out if you'd like to discuss further or have any other concerns. Thank you, Mike Asatryan - Director of Fixed Operations - mikea@vannuyscdjr.com - 818-423-6255

January 13, 2024

Hector is very informed and professional Hector is always on top of what needs to be done with my jeep More

by sonnyseyedi
Recommend Dealer
Yes
Employees Worked With
Hector
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Jan 14, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Sonny, we're glad to know Hector has been helpful with your Jeep's needs at Van Nuys Chrysler Dodge Jeep Ram. Thanks for the positive feedback!

January 13, 2024

Terrible customer services, I had to call multi times to follow up on the status of my vehicle. They had no options for a loner vehicle and left me without a vehicle for the holidays. More

by ms_nfelix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector Herrera
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Jan 13, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm really sorry to read about your experience, especially during the holiday season. We strive for excellent customer service and it's clear we fell short in this instance. I'd like to personally assist you with any outstanding issues or concerns regarding your vehicle status or loaner options - please feel free to reach out at a time that suits you best. Thank you, Mike Asatryan - Director of Fixed Operations - mikea@vannuyscdjr.com - 818-423-6255

January 13, 2024

Excellent Patient and responsive Hector was very patient and responsive and kept me current on the service I requested More

by Stevenshapiro0
Recommend Dealer
Yes
Employees Worked With
Hector
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January 12, 2024

Great service and pleasant experience Was very easygoing and friendly with good experience in customer service More

by Abirelzowidi
Recommend Dealer
Yes
Employees Worked With
Hector, service advisor
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Jan 12, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're glad to know you had a pleasant experience with our team at Van Nuys Chrysler Dodge Jeep Ram. Thanks for your positive feedback about our customer service!

January 12, 2024

Professional. Courteous. Payman is our advisor and he always takes very good care of us. More

by JESSISAKE
Recommend Dealer
Yes
Employees Worked With
Payman Arjang
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Jan 12, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for reviewing Van Nuys Chrysler Dodge Jeep Ram! We look forward to seeing you next time!

January 12, 2024

Had a special service done and I'm very happy with the results I will definitely recommend friends and family More

by lilyvega29
Recommend Dealer
Yes
Employees Worked With
Hector
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Jan 12, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Lily, we're so glad to know you had a great experience with our service department at Van Nuys Chrysler Dodge Jeep Ram. We appreciate your recommendations!

January 12, 2024

Payman took care of my issue in minutes, and handle ordering the exact part/s. He also managed to expedite the fix More

by ls0
Recommend Dealer
Yes
Employees Worked With
Payman
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Jan 12, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're glad to know that Payman was able to quickly and efficiently handle your issue at Van Nuys Chrysler Dodge Jeep Ram. We appreciate the positive feedback and are here for anything else you might need down the road!

January 07, 2024

Dealership was busy but yet organized the whole staff was on point with a sense of urgency. I appreciate the honesty on how long it would take for my vehicle to be serviced. More

by eladioaparicio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Eladio, we're glad to know that you appreciated our team's efficiency and honesty during your visit to Van Nuys Chrysler Dodge Jeep Ram. Thanks for the positive feedback!

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