Van Nuys Chrysler Dodge Jeep Ram - Service Center

polite and answered all my questions and requests and had it done the same day when they first estimated 2-4 days it done the same day when they first estimated 2-4 days More

Dealer kept my car for over a week for a tire issue unfortunately nothing got resolved until I had to call and call and eventually solve the issue my self. unfortunately nothing got resolved until I had to call and call and eventually solve the issue my self. More

Thank you for outstanding customer service That I recived during my visit. Vahe was very knowledgeable and in the short time he was able to determine issue and get it fixed. . during my visit. Vahe was very knowledgeable and in the short time he was able to determine issue and get it fixed. . More

Service Advisor Hector is a prime paragon of a customer service professional. From the greeting, the in-between, to the finish, it was a classy display of authentic customer care & service. Hats off from o service professional. From the greeting, the in-between, to the finish, it was a classy display of authentic customer care & service. Hats off from one customer service professional to another!!! More

I bought a jeep from this dealer with extra warranty plus rental car or loaner rights. All I get is attitude. From first day I purchased the jeep it’s been bad , they kept my driving license and never bothe rental car or loaner rights. All I get is attitude. From first day I purchased the jeep it’s been bad , they kept my driving license and never bothered to call me , two weeks later I remembered that they were the last one asking for it so I called and it was in their office. Another week and the car kept going into repairs till this day. I’ve paid top money for this jeep and it’s been giving me nothing but anguish it’s been in repairs for more than 6 months and collectively probably close to a year , I don’t even have 20,000 miles on the car and I’ve always had problems with it , the car doesn’t look the same as I purchased it because the service department kept taking parts out that said it will improve performance of the car but nothing improved only got worse . Also due to construction at the service department they kept bringing back the jeep with lots of nails in all tires once it was so bad I had to take Uber back home , another time the stereo was destroyed and while they ordered another stereo my state of Art surround sound system that was the only thing I enjoyed about the purchase of the car , that was removed or not connected. Honestly I’m scared to go back they hate me there and it’s not my fault, I’ve tried to go to other jeep service departments but after a long wait for appointment I get there and they say that I have to go to the place I originally bought the jeep , I’m frustrated I’m driving this jeep that is making rattling noises from underneath and back trunk, signal lights don’t work stereo is xxxx and the front tires have nails in them, the back tires I paid for one and Westbrook paid for the other one although they should have replaced all tires . I’m exhausted, I’m tired of complaining about the same problems and getting an attitude that it’s my fault that they sold me a car for top money that is Junk. More

Excellent service and very timely and efficient. Thank you very much for your services. Nairy Thank you very much for your services. Nairy More

costumer service was great. agent went over all the information and I was satisfied. it was my first time and the experience was super! agent went over all the information and I was satisfied. it was my first time and the experience was super! More

Amazing service tremendous people very polite and they know what they’re doing they serviced my car on time with no problem truly amazing know what they’re doing they serviced my car on time with no problem truly amazing More

Place is ridiculous 2:20 hrs quick service oil change ! !!! Only went there because I paid for 5 oil changes a few years back . Plus not once did they ever ask to change the air filter and cabin filter in 4 !!! Only went there because I paid for 5 oil changes a few years back . Plus not once did they ever ask to change the air filter and cabin filter in 4 years that I’ve been going there. !!! More

Is there a rating less than that. let me know. I have taken my car for service 4 times for soft top issue, every time, I waited for 2 weeks without a car. they ordered parts, but ne let me know. I have taken my car for service 4 times for soft top issue, every time, I waited for 2 weeks without a car. they ordered parts, but never installed it. Now, I have a jeep that, top will not close for 6 months. in rain, and other bad, weather conditions. The service advisor, (Hector) refuses to do anything. Now, sales dept calling me to sell me another Jeep after the end of lease. What would you do,?Is there a rating less than that. let me know. I have taken my car for service 4 times for soft top issue, every time, I waited for 2 weeks without a car. they ordered parts, but never installed it. Now, I have a jeep that, top will not close for 6 months. in rain, and other bad, weather conditions. The service advisor, (Hector) refuses to do anything. Now, sales dept calling me to sell me another Jeep after the end of lease. What would you do,? More