Van Nuys Chrysler Dodge Jeep Ram - Service Center

I had to wait 2 weeks for an appointment to repair my car after it had been diagnosed with Transmission problems. I told the Service Director, I believe his name is Mike, that the car was going to breakdown after it had been diagnosed with Transmission problems. I told the Service Director, I believe his name is Mike, that the car was going to breakdown and stop running before my appointment date. Mike assured me that if my car was unsafe to drive they wouldn’t have released it back to me to. He took my order number down and said he would contact me if I my appointment date could be moved up. He never called and less than a week later I had to call AAA to be towed in to your dealership. Lucky for me I was 2 miles away from the dealership and the AAA driver managed to readjust my transmission cable so I was able to drive it into Russell Westbrook. My appointment was never moved up so I didn’t get my car back for 2. 5 weeks. When it was returned it was unwashed with a painted half circle streek on my windshield. I also had a previous repair for my oil pan gasket. When the car was returned to me 3 weeks later it was unwashed and three day later the transmission trouble, that I have written about in the above paragraphs, began. I received the worst service imaginable. My husband says it is because I have a Official Chrysler Service Warranty and I’m being treated poorly because I am not paying full price! If that is true, I’m outraged! Next repair or oil change will be at the Chrysler Santa Monica dealership NOT Russell Westbrook. We’ll see if my patronage is treated with respect over there. More

Service is always awesome . Service agents are always courteous and helpful. They always render accurate service needed for the vehicle. courteous and helpful. They always render accurate service needed for the vehicle. More

They took my car in fast and fixed the problem immediately! Car was covered with warranty and they sent me on my way! Always a great experience! immediately! Car was covered with warranty and they sent me on my way! Always a great experience! More

Benny was nice and patient with me throughout the process from the time I dropped off my car to when I picked it up. He also ordered an Uber lift for me to my house and then the next day as well from my ho from the time I dropped off my car to when I picked it up. He also ordered an Uber lift for me to my house and then the next day as well from my house back to the dealer More

The day I went in the service was quick. They didn’t have me wait for my car to get checked in for service and completed the job on time. Also they provide Uber service to give a ride home and back if you ne me wait for my car to get checked in for service and completed the job on time. Also they provide Uber service to give a ride home and back if you need to leave your car. Overall great experience. More

Very clean very attentive great customer service armen was very good and honest and trustworthy was very good and honest and trustworthy More