Van Nuys Chrysler Dodge Jeep Ram - Service Center

GREAT SERVICE AS USUAL, YOUR DEALERSHIP SERVICE DEPARTMENT IS ALWAYS VERY PROFESSIONAL COURTEOUS AND FRIENDLY. DEPARTMENT IS ALWAYS VERY PROFESSIONAL COURTEOUS AND FRIENDLY. More

A simple oil change became $4000 issue, but Payman helped me as best he could. me as best he could. More

Not friendly. Had to go in to ask for help . They didn't come and ask what I neeeded help with. Bad customer service. Had to go in to ask for help . They didn't come and ask what I neeeded help with. Bad customer service. More

Armond, my service guy was good. It was more of the fact that my survey was not done correctly and that kind of bother me as it didn't give me much confidence on the overall report. It was more of the fact that my survey was not done correctly and that kind of bother me as it didn't give me much confidence on the overall report. More

The timeframe quoted for repairs was grossly off and the issue with my car was never even resolved. The service rep said he was going to test drive it to determine what was wrong but instead treated my bran issue with my car was never even resolved. The service rep said he was going to test drive it to determine what was wrong but instead treated my brand new $72k car as a taxi and gave three of his coworkers rides home. Once I received my car back, all of the seats were reclined back and there were grease stains all over the leather. I also had a nail in the tire which required a complete replacement. I wouldn’t refer an enemy to this dealer. More

Great customer service everything was fixed and done on time . My vehicle was washed clean, and everyone there is very helpful time . My vehicle was washed clean, and everyone there is very helpful More

Great customer service you didn't have to wait long. My car was done in a few minutes. They got me an Uber back-and-forth had a great experience I always do. My car was done in a few minutes. They got me an Uber back-and-forth had a great experience I always do. More

Someone put a nail in my tire and I panicked BUT THEN I remembered I have the platinum package so they replaced my tire! Armen was great as he arranged transportation relieving some of stress of my situati remembered I have the platinum package so they replaced my tire! Armen was great as he arranged transportation relieving some of stress of my situation! I love my Jeep❤️ More

My car is taken in for a recall and it was kept for over a week with no updates or callbacks. I even went to the dealership to see what was going on with my car and the service department had already gone h a week with no updates or callbacks. I even went to the dealership to see what was going on with my car and the service department had already gone home today even though it had been calling them nonstop. When I arrived after the dealership, there was no apology. They just gave me a rental Car on the third day that it was in the shop and I appreciated that. But I didn’t like the fact that there was zero communication from when I turned in my car to when it was picked up. I’m sure everybody there ship is pretty thin but at least they text to let me know what the status was. It would have been nice. More

In 2021 I purchase one Helcat red eye and on Ram truck 3500 Dully for worth of $150000 but impossible I come to your dealer any more 3500 Dully for worth of $150000 but impossible I come to your dealer any more More