Van Nuys Chrysler Dodge Jeep Ram - Service Center

I came in for an oil change and air filter replacement. They called me at 11:40 am to say my car was ready for pick up. I finished the transaction inside and they told me to wait outside while they pulled They called me at 11:40 am to say my car was ready for pick up. I finished the transaction inside and they told me to wait outside while they pulled up my car. 30 minutes later they told me they could not find my car. I waited 45 minutes for them to find my car, a full hour and a half after they told me it was ready for pick up. No apologies for their lack of respect for my time. I will not go there again. Oh and in addition to that, they charged me for the oil change even though it was under warranty. Obviously they returned my money but I had to check since the total was more than the estimate that was given. More

Going in for an oil change on my jeep gladiator was easy, I recommend going first thing in the morning when it’s less busy. It gets busier pretty quick but only took me about 90 minutes. I recommend going first thing in the morning when it’s less busy. It gets busier pretty quick but only took me about 90 minutes. More

Had the best vehicle service experience with the help of Payman at Russell Westbrook CDJR. Payman at Russell Westbrook CDJR. More

I awarded a single star because I can’t submit no star/half star ratings. There’s no coffee/water in the vending machine / it doesn’t work, it will however take your money. The waiting room is a bas star/half star ratings. There’s no coffee/water in the vending machine / it doesn’t work, it will however take your money. The waiting room is a basketball cage... Last time we went neither their wifi or printer worked. More

I was provided with fast and convenient service. It took 2 minutes to drop the car and 2 to take it ready. Thanks to Vahe 2 minutes to drop the car and 2 to take it ready. Thanks to Vahe More

Horrible service. Payman was our point of contact & we had a horrible experience with him. had a horrible experience with him. More

My quarters were stolen from my change in the car … about $4 but service was great $4 but service was great More

Hector was super helpful and was able to compete my request at the time I requested. Thank you again for the great service!! request at the time I requested. Thank you again for the great service!! More

Great service happy that I was promised my car at a certain time and was delivered sooner. Will definitely be back. Thank you certain time and was delivered sooner. Will definitely be back. Thank you More

More mechanics are needed at this location, too many overworked employees. Taking on too many cars and not enough time to evaluate the vehicles. Took 4 tries to finally be heard and finally have a mecha overworked employees. Taking on too many cars and not enough time to evaluate the vehicles. Took 4 tries to finally be heard and finally have a mechanic really look at my brand new grand Cherokee limited 2021. More