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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,606 Reviews

2,606 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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March 26, 2024

Thank you for your service Thank you for your time Thank you for your advice More

by dawginu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
Mar 26, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking a moment to leave Van Nuys Chrysler Dodge Jeep Ram this five-star review!

March 17, 2024

The service are very fast and the custmer representative is very helpful and accomodating. I will recommend this car dealership. Good job 👍🏻 More

by dhayzee23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for the positive feedback! We're glad to know you found our service at Van Nuys Chrysler Dodge Jeep Ram fast and accommodating. Your recommendation means a lot to us!

March 16, 2024

Extremely helpful above and “beyond” my expectations in my past experience there 20 years before !! I’m so glad I went in and all set ice personal made me feel like I was Special!!! More

by DRDAVIDGLICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of hat helped me
Mar 18, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

David, we're delighted to know that our team at Van Nuys Chrysler Dodge Jeep Ram exceeded your expectations and made you feel special. Thanks for coming back after 20 years!

March 15, 2024

Fast and efficient … I don’t really need to use fifteen words… I ain’t that talkative More

by kevindockwb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are honored to receive your support, Kevin. Thank you! - Van Nuys Chrysler Dodge Jeep Ram Team

March 15, 2024

They have repaired my warrantee issues both times, and returned my truck on or before when promised. More

by jmschatz0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for trusting the Van Nuys Chrysler Dodge Jeep Ram team to take care of your vehicle's repairs! Your five-star review means the world to us all. Until next time!

March 08, 2024

Insufficient proactive engagement is evident, highlighting a significant gap between service representatives and mechanics. This presents a substantial improvement opportunity crucial for the fra More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : hector
Mar 13, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

JP, we appreciate your thoughtful feedback. It's clear you've given this a lot of consideration and I agree that proactive engagement is crucial in our line of work. We're always looking for ways to improve and reduce any potential delays or issues with parts, so your suggestions are very welcome. If you'd like to discuss this further or have any other concerns please feel free to reach out to me directly. Thank you, Mike Asatryan - Director of Fixed Operations - mikea@vannuyscdjr.com - 818-423-6255

March 02, 2024

If there a option to pick zero star I would this dealership is garbage Benny forgot to service my car made me sign a 299 dollar inspection fee forgot to inspect my car also took them 3 day to do a s More

by shantk78
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Badie Audish
1.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Loredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elisa Zamora Villareal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Moe Saab
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Lopes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benny , Jacqueline Casas, Ara Kalaidjian, Jeromy Haro
Mar 13, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm really sorry to read about your recent experience. If we've fallen short of our goal to provide excellent service, I apologize. Our team takes these matters seriously and would like the opportunity to address this with you directly in order to find a resolution. Please reach out at your earliest convenience so we can discuss this further - Thank you, Mike Asatryan - Director of Fixed Operations - mikea@vannuyscdjr.com - 818-423-6255

March 02, 2024

Job got a lot of time to finish but at end it was finally done More

by SAVAHNOW
Recommend Dealer
Yes
Employees Worked With
Benny
Mar 04, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are honored to receive your support. Thank you! - Van Nuys Chrysler Dodge Jeep Ram Team

March 01, 2024

Armen helped me and was professional and friendly. He told me what I should expect and arranged a shuttle for me. More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen
Mar 01, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Dean, it's great to know that Armen provided you with such a positive experience at Van Nuys Chrysler Dodge Jeep Ram. We're here for any further assistance you need!

February 29, 2024

The sales guy was nice. The service guys have been nice. The drive to and from and the pick up two and from your facility was great. More

by JK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Wake up at 6 AM to drop the car off when you open. Get in the express lube lane and it takes four hours. Also, when I bought my jeep from you, I think Carfax said one thing, but maybe there was another.
Mar 13, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

JK, it's great to know that you had a positive experience with our sales and service teams. We're always here for any further assistance you might need. Feel free to reach out anytime if there are areas where we can improve your overall satisfaction. Thank you, Mike Asatryan - Director of Fixed Operations - mikea@vannuyscdjr.com - 818-423-6255

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