Van Nuys Chrysler Dodge Jeep Ram - Service Center

Excellent service and facility. I enjoyed the transaction from the moment I entered until I left. from the moment I entered until I left. More

Unfortunately, I was greatly disappointed with my experience at this dealership. It was my first and most certainly my last. I scheduled an appointment to have my car looked at for a warranty issue a experience at this dealership. It was my first and most certainly my last. I scheduled an appointment to have my car looked at for a warranty issue and waited three weeks to get in. When I arrived to drop my car off at my appointment time, I was told I would need to leave it now overnight because they would no longer be able to work on it that day because they had a holiday party. I asked why I wasn't called or rescheduled given I drove 45 minutes in traffic to deliver my car and Vahe said "I didn't call anyone." He was unsympathetic, brash and worst off, did not even apologize for the inconvenience. He said well then I can get you in tomorrow morning if you want to come back. I then drove home another 45 mins to return the next day with my car, beyond frustrated. The next morning I arrived to drop my car off, Vahe went out to check it in and said we were all set so I left. Almost home, I receive a call that he did not get my key from me despite telling me we were all set so I AGAIN had to drive all the way back to the dealership to drop that off and go home. I dropped the car off at 830am, never heard a word (all that was being repaired was a faulty battery) to get a call at 5:15pm telling me my car was ready but that last pickup is 6pm (despite your service center being open until 7pm). I explained to the man that I live 45 mins away and it's rush hour traffic so I'll come now but I cannot guarantee I'll be there by 6pm given there was NO notice to any of this. I scrambled to get out of the house and go pick up my car. Upon arrival he handed me the keys without any information and when I pushed to ask about issues he was just short and said yes it was the battery. It was the most horrific and disrespectful experience I've ever had at a car dealership ever, and sadly it's hard to not think he was so flippant and disrespectful to me because I was a woman. There were never any apologies, accountability or anything for the entire experience and I would NEVER ever return here again. More

I only came to you to fix my a/c from blowing hot air and I was charged $220 for a diagnostic and I still didn't get my a/c fixed. I was charged $220 for a diagnostic and I still didn't get my a/c fixed. More

Hector was great and helped me out a ton. Finished my car early as well. early as well. More

Always have a great experience at Russell Westbrook cdjr. My advisor was fast friendly and very knowledgeable. My advisor was fast friendly and very knowledgeable. More

Great job good service I recommend this place they told me 4 to 5 hours and they did it in two hours me 4 to 5 hours and they did it in two hours More

Service dept. at Russel Westbrook goes above and beyond to meet your service needs for your vehicle. Service advisor Hector Jr and the service manager were very helpful and answered all my service/vehicle to meet your service needs for your vehicle. Service advisor Hector Jr and the service manager were very helpful and answered all my service/vehicle questions. More

Service advisors are not considerate or concerned about customer concerns. Multiple issues I’m having and continue to get the it’s not important vibe from service advisors. customer concerns. Multiple issues I’m having and continue to get the it’s not important vibe from service advisors. More

Armen was extremely professional and prompt , took care of me immediately scheduling my service and transport back to my home. of me immediately scheduling my service and transport back to my home. More

Service here is the worst! No follow back, takes long, always want to find a way to charge you even when you have warranty. always want to find a way to charge you even when you have warranty. More