Van Nuys Chrysler Dodge Jeep Ram - Service Center

Armen was great and very professional. They were very fast at solving my radio issues. The whole dealership team is very friendly and willing to help. fast at solving my radio issues. The whole dealership team is very friendly and willing to help. More

Recalls were done in a timely manner. Rodger was beyond great, will return for service great, will return for service More

Maggie was the absolute best! Great communication and dedication to resolving my issues. Happy to work with her again! dedication to resolving my issues. Happy to work with her again! More

Terrible. Payman (service person) was easily the most condescending service provider I have ever dealt with. In addition to being unpleasant and short with us, he was also not wearing a mask despite sig condescending service provider I have ever dealt with. In addition to being unpleasant and short with us, he was also not wearing a mask despite signs on the dealership door 2 feet in front of his face indicating that every person needs to be wearing one. Our family has been jeep owners for almost two decades and I can assure you that we will never be back here. For what it’s worth, the woman on the phone at the service center (name starting with an M) was very pleasant. As if the horrible customer service wasn’t bad enough, the service was also terrible. I came in with a dead battery and 20 miles later my battery died again. The dealership I took it to asked if I had attempted to fix the battery myself if was done so poorly. Having your car die two times in two weeks is far from convenient. Could not have been a worse experience. More

Great service. I will go there again for my next oil change. You’re way better than the Glendale location change. You’re way better than the Glendale location More

Slow service, unknowable staff and overall rude environment. I bought my car from this dealership and would never recommend anyone to get service there environment. I bought my car from this dealership and would never recommend anyone to get service there More

Rojelio was amazing. The Service was amazing!!!! Clean shop and easy transaction. I got everything I wanted shop and easy transaction. I got everything I wanted More

They were so much better than any other place I called. Got me in and out right on time. Got me in and out right on time. More

I took my car in to get serviced, and let them know what the issue was up front. I was charged $195 for a diagnosis, even though I knew what was wrong and then told that I had to leave my car to be serviced the issue was up front. I was charged $195 for a diagnosis, even though I knew what was wrong and then told that I had to leave my car to be serviced for a few days until after the holidays if I wanted my brakes to be fixed. I don’t have multiple cards and this did not work for me, I just paid the unnecessary diagnosis fee and proceeded to leave and then discovered that my phone holder had been broken. At this point I had already been charged, waited for their diagnosis, and was always disappointed with how I was not going to get my car fixed that day, just to get in my car and see that my property wasn’t even respected. I’ll never go back, I will eat the $195 I spent and take my business somewhere else, especially since my car is still under warranty. This is by far the worst experience I’ve ever had at a Dodger dealership. More

Payman my service guy was on top of my problem with my 2020 ram truck 👍 2020 ram truck 👍 More