Van Nuys Chrysler Dodge Jeep Ram - Service Center

Excellent Service Experience at Van Nuys Chrysler Dodge Service Center.thank you I got what I need Service Center.thank you I got what I need More

I recently scheduled a service appointment at Russell Westbrook Van Nuys dealership's service center for an oil change and a recall repair. Despite booking the appointment a month in advance, my experien Westbrook Van Nuys dealership's service center for an oil change and a recall repair. Despite booking the appointment a month in advance, my experience was nothing short of disappointing. Upon arrival, I was met by an advisor named Vahe, who seemed unprepared and disorganized. Despite my clear communication about the services needed, Vahe informed me that the oil change would take a few hours, and the recall repair would require several days due to a part needing replacement. This lack of readiness was surprising and inconvenient, especially considering the advanced scheduling. What truly shocked me, however, was Vahe's response when I asked about a loaner car. Instead of offering assistance or providing a solution, he suggested that I rent a car at my own expense and seek reimbursement from corporate. This level of indifference and disregard for customer convenience was utterly unacceptable. Furthermore, the dealership's failure to anticipate my needs, despite the scheduled appointment, reflects poorly on their commitment to customer service. The lack of empathy and accountability exhibited by the service department is deeply disappointing. In conclusion, my experience at Russell Westbrook Van Nuys dealership's service center was marred by incompetence and a blatant disregard for customer satisfaction. I would caution others against entrusting their vehicle to this establishment until significant improvements are made in their service standards and customer care practices. More

Hector was so helpful and communicated repair status on my truck and was completed when promised . my truck and was completed when promised . More

The service was so helpful and much quicker than I had expected it to be! expected it to be! More

Hector Jr was great. Quick and easy service. He is always my go to guy. Service was done quicker than expected. Quick and easy service. He is always my go to guy. Service was done quicker than expected. More

Good response And good work. In timely manner. We were pleased and happy with the results In timely manner. We were pleased and happy with the results More

Armen is excellent Very courteous. Followed up appropriately. Checked in after I picked up Jeep. Followed up appropriately. Checked in after I picked up Jeep. More

Terrible unprofessional and don't like to speak to me when I would to speak to John when I would to speak to John More

I still haven't gotten a call about the loaner car and my car was just sitting there for 9 days not worked on car was just sitting there for 9 days not worked on More

Waiting too long for vechicle to be finished. Two months. Payman kept me in the loop Two months. Payman kept me in the loop More