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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
Reviews
Vehicles
4.1
5,322 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,322 reviews

May 05, 2023

Very great team of people at this dealer! They are willing to help and take care of you from start to finish! Diego, Josh & Hassan were wonderful! More

by Madina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hassan, Diego
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May 05, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Madina, we're so grateful for your positive review about your experience at Russell Westbrook Chrysler Dodge Jeep RAM! It's fantastic to hear that Diego, Josh & Hassan provided you with excellent customer service and made your visit enjoyable. Thank you for taking the time to share your feedback, and we hope to see you again!

May 04, 2023

Prompt professional and proactive service! Helped me in emergency situation with oil change and lube. More

by majflynn
Recommend Dealer
Yes
Employees Worked With
Layman
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May 04, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you so much for reviewing Russell Westbrook Chrysler Dodge Jeep RAM! We are thrilled our team was able to assist you in your time of need. Safe travels!

May 03, 2023

My truck had more than one month sitting in there shop my insurance company said that they didn’t get enough proof about what’s going on with my truck so my truck never got fix i when to pick up my truck i h More

by rosahernandez871010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
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May 04, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're sorry to hear about your negative experience with our service team. We strive to provide prompt, effective repairs and it's concerning that we fell short in this situation. We always aim to communicate with insurance companies as effectively as possible, so I would appreciate the chance to discuss your concerns further and see what more we can do to help. If you would like to reach out, please give us a call at your convenience. Thank you. Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

May 03, 2023

Nick helped my mom and I 🥰👌. His service is great. I give it a 10/10 More

by Heaven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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May 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are glad to hear that Nick provided excellent support to you and your mother! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM.

May 02, 2023

Took longer than I expected but they got done what they could Van drives nice More

by bavakian@sbcglobal.net
Recommend Dealer
Yes
Employees Worked With
5
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May 02, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate your patience during your visit and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

May 02, 2023

Very friendly and trust worthy Michael was great and went out of his way to help us find the right deal More

by Anatmajer@gmail.com
Recommend Dealer
Yes
Employees Worked With
Michael
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May 02, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate the kind words about Michael and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM!

May 02, 2023

Very friendly and trust worthy Michael was great and went out of his way to help us find the right deal More

by Anatmajer@gmail.com
Recommend Dealer
Yes
Employees Worked With
Michael
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May 02, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate your taking the time to leave us a review! Our team at Russell Westbrook Chrysler Dodge Jeep RAM is thrilled that you had a great experience with Michael. Drive safely, and we hope to see you back!

May 02, 2023

Payman was unbelievable rude and unhelpful. Immediately tried to upcharge me, wouldn’t let me talk and yelled at me over the phone. More

by Sylvaniama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Payman
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May 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm truly sorry that you experienced anything less than professional and courteous service from us. This is never what we aim for, and I want to assure you that what you've described is not acceptable behavior for any of our team members. If you're open to it, I would love to connect with you personally and get a better understanding of what happened during your interaction with us. Please feel free to give me a call at any time so we can discuss this further. Thank you for bringing this to my attention. Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

May 01, 2023

Excellent service manager and service will service our Jeep Grand Cherokee there again. Resolved our windshield washer issue More

by ararmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Herrera
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May 02, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're happy to hear our service manager was excellent and resolved the issue with your Jeep Grand Cherokee's windshield washer. We appreciate you choosing Russell Westbrook Chrysler Dodge Jeep RAM, and we hope to see you soon for any future services.

April 30, 2023

Benny was professional and very attentive to my needs. He explained in detail the service provided. More

by mchavez@central.com
Recommend Dealer
Yes
Employees Worked With
Benny Marikta
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May 01, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate your support of Benny and hope to see you again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

May 02, 2023 -

mchavez@central.com responded

I received superb service at Van Nuys Chrysler Dodge Jeep Ram. Benny, my service advisor was professional and very attentive to my needs.

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