Van Nuys Chrysler Dodge Jeep Ram

Excellent customer service The service rep, Alex, was excellent. This was unfortunately a follow up visit after an issue was found not fixed at the previous service. Alex ensure The service rep, Alex, was excellent. This was unfortunately a follow up visit after an issue was found not fixed at the previous service. Alex ensured that the repeat issue was analysed by service mechanics. He also provided a rental service for the duration at no charge and kept me informed of the work that was being carried out. More

Reliable Service I came into Russell Westbrook to have my Jeep serviced for a recall. Fabian was super communicative and helpful. Would definitely recommend - especial I came into Russell Westbrook to have my Jeep serviced for a recall. Fabian was super communicative and helpful. Would definitely recommend - especially the wonderful Fabian! More

always great service with a friendly smile. Oscar has been my service advisor for almost two years now and he has always made my family feel welcomed no matter if it was a simply oil change or a Oscar has been my service advisor for almost two years now and he has always made my family feel welcomed no matter if it was a simply oil change or a major job on the car. Thanks for your great service. More

Great service I brought my 2018 Jeep Wrangler unlimited to the dealership. Oscar the service rep helped me For the service. This is a great dealership. I brought I brought my 2018 Jeep Wrangler unlimited to the dealership. Oscar the service rep helped me For the service. This is a great dealership. I brought the car to Harout, first time and he initiated the service. The backlight had a crack and console latch broke. These two parts were replaced. More

Great place! This dealership was overall a great place all around. I didn’t geeked forced at all and they hand many option. Snack and water in the lobby and clean This dealership was overall a great place all around. I didn’t geeked forced at all and they hand many option. Snack and water in the lobby and clean building with respectable employees More

Excellent Great customer service. Great attitude from everyone at the dealer, Recommend my sales person Jesse Diaz 👍 made me feel comfortable with my vehic Great customer service. Great attitude from everyone at the dealer, Recommend my sales person Jesse Diaz 👍 made me feel comfortable with my vehicle and in general all his team members we’re excellent! More

2 hour oil change It would be nice if you provided shuttle service. Otherwise a nice dealership. Secondly, I didn’t need the car wash but I wish I had because my Jeep It would be nice if you provided shuttle service. Otherwise a nice dealership. Secondly, I didn’t need the car wash but I wish I had because my Jeep was covered with black smug from the workers. More

Great Team and Great Facility The Russell Westbrook team really do their best to get you into the car of your dreams. From start to finish, they make sure you feel confident and c The Russell Westbrook team really do their best to get you into the car of your dreams. From start to finish, they make sure you feel confident and comfortable with your purchase. Ozzy found the car I wanted and made my buying experience enjoyable. More

Frustrating Poor customer service. Takes forever to speak with someone. They do not call to give status updates. Still waiting for the service manager to return m Poor customer service. Takes forever to speak with someone. They do not call to give status updates. Still waiting for the service manager to return my call. The worst service department I’ve experienced. More

fast, courteous, Although there was a line, I was quickly attended to and was out within 30 minutes. Even though I had a minor problem, the tech even went so far as to Although there was a line, I was quickly attended to and was out within 30 minutes. Even though I had a minor problem, the tech even went so far as to fix the issue himself so I could be on my way quickly. More