Van Nuys Chrysler Dodge Jeep Ram

Fast and friendly My experience was great friendly service consultant and fast service e done. Only bad thing I had to look for a service consultant instead of them app My experience was great friendly service consultant and fast service e done. Only bad thing I had to look for a service consultant instead of them approaching me like other dealers. More

Routine maintenance Very professional and they were helpful explaining the services that they offer. I would recommend getting your vehicle service with them. I will defi Very professional and they were helpful explaining the services that they offer. I would recommend getting your vehicle service with them. I will definitely come back again. More

Very good service Alex was great to work with! He was kind and followed through on everything. He took very good care of me. I have to return for a recall soon and I kn Alex was great to work with! He was kind and followed through on everything. He took very good care of me. I have to return for a recall soon and I know Alex will help me with it all again. Thanks. More

Excellent location for service I bought a Jeep Renegade 2K17 Desert Hawk Edition 2 years ago and have been going in for regular maintenance service and I have always been treated wi I bought a Jeep Renegade 2K17 Desert Hawk Edition 2 years ago and have been going in for regular maintenance service and I have always been treated with respect and great customer service. More

Customer Service I went in for an oil change without an appointment and the service was fast and easy. I received great customer from beginning to end. I went in for an oil change without an appointment and the service was fast and easy. I received great customer from beginning to end. More

Friendly dealership The people I worked with were very friendly. Even the salesman I didn’t work with offered me water. The salespeople apologized for having me wait and The people I worked with were very friendly. Even the salesman I didn’t work with offered me water. The salespeople apologized for having me wait and thanked me for my patience. More

Grateful Christian Castllo was awesome. He put me behind the wheel of my new 2019 Challenger SXT even though my credit was less than perfect and gave me a good Christian Castllo was awesome. He put me behind the wheel of my new 2019 Challenger SXT even though my credit was less than perfect and gave me a good deal. I would definitely buy from him and Russell Westbrook CDJR of Van Nuys again. More

Good customer service Answered all my questions and doubts. Made my experience as a first time buyer a great one. Previously had a bad experience with Nissan. Staff was rud Answered all my questions and doubts. Made my experience as a first time buyer a great one. Previously had a bad experience with Nissan. Staff was rude there and practically told us we wasted their time after we decided not to buy. I would recommend Russell Westbrook to anyone looking for a comfortable experience More

Not Express Service as strongly advertised As soon as you walk into the service center, “Express oil change” is advertised on every wall. I was told 2-3 hrs for a simple oil change, even after As soon as you walk into the service center, “Express oil change” is advertised on every wall. I was told 2-3 hrs for a simple oil change, even after I had called and the woman told me that it would be less than an hour if I came within the hour. I arrived 20 min later, and then was told a 2-3 hour wait. They refuse to take appointments even after requesting one. This is false advertising. This is the second time this has happened to me. Why promote express service when it is never express? .. and please accept appointments! Who has 2-3 hrs to wait for a simple oil change? However, my service advisor made things right for me and offered me an Uber to and from home, which I greatly appreciated. He showed empathy, respect, and was very kind. He made a negative experience turn positive! Thank you for helping me out in this unfortunate circumstance. Time is precious..and next time I need an oil change I will go to a dealer that accepts appointments. . More

Super helpful Rene was the best salesman I’ve ever encountered. He let me see every car I wanted to see with no questions asked. He trusted me and knew I was there Rene was the best salesman I’ve ever encountered. He let me see every car I wanted to see with no questions asked. He trusted me and knew I was there to buy a car and not waste his time. I definitely will be telling my friends my experience here at this dealership! More